Tailored Plans - Information for Providers



Tailored Care Management Provider Manual (August 29, 2022) 

This document was updated on August 29, 2022 to reflect updates related to care manager and supervising care manager qualifications, extender supervision requirements, and data security. Any questions about Tailored Care Management should be submitted to: Medicaid.TailoredCareMgmt@dhhs.nc.gov.

The Department of Health and Human Services is delaying implementation of the Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans. Tailored Plan will launch July 1, 2024.

Beneficiaries who will be covered by the Tailored Plans will continue to receive behavioral health, I/DD, TBI and physical health care as they do today. 
Please view the NCDHHS release here. Trillium will share more information as it becomes available.

See more information below:

Providers are invited to ask questions from Trillium related to Medicaid Transformation. Our goal is to help providers find answers and resources to help during this transition.

We will continue sharing information about training opportunities, changes to our processes, and organizational updates. Please be sure to sign up to receive Network Communications Bulletins. Our special “Medicaid Transformation Updates” share specific information during this process.

Working together through Medicaid transformation:

How can we support you?

If you have questions for NC DHHS or the Provider Ombudsman, you can email them at:

Page last verified on