Provider-based care management promotes integrated care and offers Trillium members choice in how they receive care management.
Through Tailored Care Management (TCM), Trillium Medicaid members will have a single designated care manager supported by a multidisciplinary care team.
They will provide whole-person care management that addresses all of their needs: physical health, behavioral health, intellectual and developmental disabilities (I/DD), traumatic brain injuries (TBI), pharmacy, long-term services and supports (LTSS), and unmet health-related resource needs.
Effective, integrated and well-coordinated care management depends on care team members having the ability to efficiently exchange member health information and use that information to monitor and respond to medical and nonmedical issues that could impact beneficiaries.
There are three types of TCM entities that can provide TCM to Trillium members:
- Advanced Medical Home Plus (AMH+)
- Care Management Agencies (CMA)
- Trillium Health Resources Care Management Team
Tailored Care Management Providers List
Need to access a TCM provider in the Trillium catchment area?
Click on the block below to learn more about TCM Providers in our network.
Download, read or print the Tailored Care Management Providers List
| Provider Name and Contact | Type of TCM Provider | Counties Served |
| Carobell Inc. 910-595-5515 Annette Gibbs or Cynthia Jackson |
CMA | Carteret, Onslow |
| Carolina Family Health Centers Inc. David A. Peterson, LCSW . Can be reached at 252-243-9800 ext. 252 |
AMH+ | Nash |
| Coastal Horizons Center Inc. 910-515-0837 Julie Quisenberry 910-800-9047 |
CMA/AMH+ | Brunswick, New Hanover, Onslow, Pender, Pitt |
| Coastal Southeastern United Care MAIN TCM Contact: 919-589-1380 - Kyle Peterson Shallotte: 843-712-6250 -Ivy Brooks Morehead City: 814-248-5952 - Kevin Noon |
CMA | Brunswick, Columbus, Bladen, New Hanover, Carteret, Craven, Onslow, Jones |
| Comprehensive Interventions, Inc. 252-792-8035 Desiree Rodgers |
CMA | Beaufort, Bertie, , Halifax, Hertford, , Martin, Pasquotank, Perquimans, Pitt, Tyrell, Washington |
| Dixon Social Interactive Services Inc. 252-353-0100 Amy Moore |
CMA | Nash, Hertford, Bertie |
| East Carolina University 252-847-6809 Gina Stepps, 252-917-1202 - Register Nurse at OR 252-766-1019 - Angela Pelt RN |
AMH+ | Beaufort, Bertie, Craven, Martin, Nash, Pitt, Washington |
| Easter Seals UCP North Carolina and Virginia Inc. 919-306-7304 - Marcie Boyes |
CMA | New Hanover, Craven, Onslow, Pender, Brunswick, Jones |
| Genesis Project 1 Inc. 704-787-0080 - Mr. Hunter |
CMA | Halifax, Martin, Nash, Northampton, Pitt |
| Integrated Family Services PLLC. 252-999-2891 Keischa Pruden |
CMA | Nash, Hertford, Onslow, Pasquotank, Pitt, Bertie, Camden, Chowan, Gates, Jones, Martin, Perquimans |
| LeChris Health Systems of Greenville Main Contact: 252288-0851 Melissa Trent Other Offices - Morehead City: 252-726-9006 Christin Brown or Linda McDonald New Bern: 252-636-6105 Linda McDonald or Melissa Trent Nash County (Rocky Mt): 252-443-0480 Marilyn Mitchell |
CMA | Pitt, Beaufort, Martin, Nash, Craven, Pamlico, Carteret |
| Monarch 866-272-7826 - Call Center - Rotates |
AMH+ | Nash, Halifax, Beaufort, Bladen, Martin |
| New Hanover Community Health Center Inc. (dba MedNorth Health Center) 910-202-8630 Taquicia Carr 910-202-8604 |
AMH+ | New Hanover, Pender, Brunswick, Columbus |
| One to One with Youth Inc. Goldsboro Office: 919-731-2119 Minnie Allen Wilson Office: 252-991-3985 Minnie Allen or D'Nesha Jones |
CMA | Nash, Pitt |
| Optimal Behavioral PLLC. 984-422-7291 M. Wiggins |
CMA | Halifax, Nash, Pitt, Beaufort, Northampton |
| Pathways Human Services of North Carolina LLC. (dba Access Family Services) 984-297-3148 - Suzanne Dibuono; 704-451-8511 - Miranda Little 252-833-2954 - Stephanie ‘Jo’ Leighty |
CMA | Brunswick, New Hanover, Craven |
| Pinnacle Family Services of NC LLC. 919-790-8580 Corporate Office Phone TCM Staff Katherine Mitchell or Haley Huff |
CMA | Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Halifax, Jones, Martin, Nash, New Hanover, Onslow, Pamlico, Pender, Pitt, Washington |
| PORT Health Services 252-814-3919 Crystal Burts |
CMA | Onslow, New Hanover, Pitt, Beaufort, Carteret, Craven, Currituck, Dare, Halifax, Pasquotank, Pender, Perquimans |
| Primary Health Choice Inc. 910-865-3500 Tamara Oxendine Primary Health Choice, Inc. 910-865-3500 ext. 111 |
CMA | Bladen, Columbus, Nash, Onslow, and Pitt |
| RHA Behavioral Health NC LLC 910-670-5965 - Vivian Davis Halifax, Craven, New Hanover BH adult/child 980-382-5460 – Larry Lindsey Columbus, Bladen BH adult/child 704-856-9617 - Darren Monaco New Hanover IDD 980-989-0281 - Tormeica Allison Executive Director |
CMA | Halifax, Craven, New Hanover, Bladen, Columbus, Brunswick, Onslow |
| Stephen’s Outreach Center Inc. 910-738-7865 Alicia Moore |
CMA | Brunswick, Columbus, New Hanover, Onslow, Pender, Bladen |
| The Arc of North Carolina Inc. 910-791-9022 Regina Johnson |
CMA | New Hanover, Brunswick, Columbus, Bladen, Pender, Craven, Onslow, Carteret, Jones, Pitt, Nash, Bertie, Martin, Halifax, Pamlico |
| VOCA Corporation of NC dba Stepstone Family and Youth Services 985-774-4342 Brenda Marrow After Hours 5pm – 9am Weekdays and All Weekend: 984-308-9806 |
CMA | Locations Beaufort, Craven, Halifax, Martin, Nash, Pitt |
TCM Resource Guide
The TCM Resource Guide supports TCM Providers contracted with Trillium to facilitate connections for members to available resources in the communities we serve and ensure provider success. TCM Providers can access TCM specific training and support tools at their convenience and learn more about specific topics related to TCM. It can be used as a tool to access up-to-date information and guidance for TCM, and as a quick-reference guide for Provider Forms, Tip Sheets, and more.
Access to Care Review Form
The purpose of this form is to communicate to Trillium's Network Development Team of potential issues to achieve timely access to care for Trillium members. Care Managers should utilize this communication tool to report challenges with access to care including but not limited to provider-reported waitlists, lack of specific provider in a specific county, etc. The Network Development team will utilize data collected to inform future recruitment and contracting decisions.
All provider questions related to Tailored Care Management should be emailed to TCM@TrilliumNC.org
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