Provider-based care management promotes integrated care and offers Trillium members choice in how they receive care management.
Through Tailored Care Management (TCM), Trillium Medicaid members will have a single designated care manager supported by a multidisciplinary care team.
They will provide whole-person care management that addresses all of their needs: physical health, behavioral health, intellectual and developmental disabilities (I/DD), traumatic brain injuries (TBI), pharmacy, long-term services and supports (LTSS), and unmet health-related resource needs.
Effective, integrated and well-coordinated care management depends on care team members having the ability to efficiently exchange member health information and use that information to monitor and respond to medical and nonmedical issues that could impact beneficiaries.
There are three types of TCM entities that can provide TCM to Trillium members:
- Advanced Medical Home Plus (AMH+)
- Care Management Agencies (CMA)
- Trillium Health Resources Care Management Team
Tailored Care Management Providers List
Need to access a TCM provider in the Trillium catchment area?
Click on the block below to learn more about TCM Providers in our network.
Download, read or print the Tailored Care Management Providers List
| Provider Name and Contact | Type of TCM Provider | Counties Served |
| Carobell Inc. 910-595-5515 Annette Gibbs or Cynthia Jackson |
CMA | Carteret, Onslow, Jones, Pender |
| Carolina Family Health Centers Inc. David A. Peterson, LCSW . Can be reached at 252-243-9800 ext. 252 |
AMH+ | Nash |
| Coastal Horizons Center Inc. 910-515-0837 Julie Quisenberry 910-800-9047 |
CMA/AMH+ | Brunswick, New Hanover, Pender |
| Coastal Southeastern United Care 252-999-2891 Keischa Pruden |
CMA | Brunswick, Columbus, Bladen, New Hanover, Carteret, Craven, Onslow |
| Comprehensive Interventions, Inc. 252-792-8035 Desiree Rodgers |
CMA | Beaufort, Bertie, Chowan, Halifax, Hertford, Jones, Martin, Pamlico, Pasquotank, Pitt, Tyrell, Washington |
| VOCA Corporation of NC dba Stepstone Family and Youth Services 985-774-4342 Brenda Marrow After Hours 5pm – 9am Weekdays and All Weekend: 984-308-9806 |
CMA | Locations Beaufort, Craven, Halifax, Martin, Nash, Pitt |
| Dixon Social Interactive Services Inc. 252-353-0100 Amy Moore |
CMA | Beaufort, Nash, Pitt |
| Easter Seals UCP North Carolina and Virginia Inc. 910-604-1894 Shirley Coates |
CMA | Craven, Onslow |
| East Carolina University 252-847-6809 Gina Stepps, RN at 252-917-1202 OR Angela Pelt RN at 252-766-1019 |
AMH+ | Beaufort, Bertie, Craven, Hertford, Jones, Martin, Northhampton, Pitt, Onslow, Washington |
| Genesis Project 1 Inc. 704-596-0505 Mrs. Grier |
CMA | Beaufort, Bertie, Bladen, Columbus, Halifax, Martin, Nash, Northampton, Pitt |
| Integrated Family Services PLLC. 252-999-2891 Keischa Pruden |
CMA | Nash Halifax, Hertford, Onslow, Pasquotank, Pitt |
|
LeChris Health Systems of Greenville Other Offices - |
CMA | Pitt, Beaufort, Martin, Nash, Craven, Jones, Pamlico, Carteret |
| Monarch 866-272-7826 - Call Center - Rotates
|
AMH+ | Nash |
| New Hanover Community Health Center Inc. (dba MedNorth Health Center) 910-202-8630 Taquicia Carr 910-202-8604 |
AMH+ | New Hanover, Pender, Brunswick |
| One to One with Youth Inc. Goldsboro Office: 919-731-2119 Minnie Allen Wilson Office: |
CMA | Nash, Pitt |
| Optimal Behavioral PLLC. 984-422-7291 M. Wiggins |
CMA | Halifax, Nash, Pitt, Beaufort, Martin, Northampton, Bertie |
| Pathways Human Services of North Carolina LLC. (dba Access Family Services) 984-297-3148 Suzanne Dibuono |
CMA | Brunswick, New Hanover, Pender, Onslow, Carteret, Craven, Pitt |
| Pinnacle Family Services of NC LLC. 919-790-8580 Katherine Mitchell or Haley Huff |
CMA | Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Halifax, Jones, Nash, New Hanover, Onslow, Pamlico, Pender, Pitt |
| PORT Health Services 252-814-3919 Crystal Burts |
CMA | Onslow, New Hanover, Pitt |
| Primary Health Choice Inc. 910-865-3500 Lakeesha Jones Primary Health Choice, Inc. 910-865-3500 ext. 102 |
CMA | Bladen, Columbus, Nash, Pitt |
| RHA Behavioral Health NC LLC 704-718-5790 Vivian Davis Halifax, Craven, New Hanover BH adult/child 919-418-1644 Larry Lindsay BH adult/child – Columbus, Bladen 980-382-5460 Darren Monaco New Hanover IDD 704-856-9617 |
CMA | Halifax, Craven, New Hanover, Carteret, Bladen, Columbus |
| The ARC of North Carolina Inc. 910-791-9022 Regina Johnson |
CMA | New Hanover, Brunswick, Columbus, Bladen Pender, Craven, Onslow, Carteret, Jones, Beaufort, Pitt, Nash, Bertie, Martin, Halifax |
| Stephen’s Outreach Center Inc. 910-738-7865 Alicia Moore |
CMA | Columbus, New Hanover, Bladen |
TCM Resource Guide
The TCM Resource Guide supports TCM Providers contracted with Trillium to facilitate connections for members to available resources in the communities we serve and ensure provider success. TCM Providers can access TCM specific training and support tools at their convenience and learn more about specific topics related to TCM. It can be used as a tool to access up-to-date information and guidance for TCM, and as a quick-reference guide for Provider Forms, Tip Sheets, and more.
Access to Care Review Form
The purpose of this form is to communicate to Trillium's Network Development Team of potential issues to achieve timely access to care for Trillium members. Care Managers should utilize this communication tool to report challenges with access to care including but not limited to provider-reported waitlists, lack of specific provider in a specific county, etc. The Network Development team will utilize data collected to inform future recruitment and contracting decisions.
All provider questions related to Tailored Care Management should be emailed to TCM@TrilliumNC.org
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