The Trillium Tailored Plan launches on April 1, 2023.
NC Medicaid changed the start date for Tailored Plans. The new start date is April 1, 2023. Until April 1, 2023, you will keep getting services the way you do now.
Information and processes on this page will be changing in the weeks to come. 
Learn about Tailored Plan here


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Tailored Care Management for Providers

Provider-based care management promotes integrated care and offers Trillium members choice in how they receive care management.

Through Tailored Care Management (TCM), Trillium Medicaid members will have a single designated care manager supported by a multidisciplinary care team. They will provide whole-person care management that addresses all of their needs: physical health, behavioral health, intellectual and developmental disabilities (I/DD), traumatic brain injuries (TBI), pharmacy, long-term services and supports (LTSS), and unmet health-related resource needs. 

Effective, integrated and well-coordinated care management depends on care team members having the ability to efficiently exchange member health information and use that information to monitor and respond to medical and nonmedical issues that could impact beneficiaries. 

Important Dates

  • Dec. 1, 2022 - TCM Soft Launch for Medicaid Direct
  • Apr. 1, 2023 - TCM Launches for Tailored Plan Members

There are three types of TCM entities that can provide TCM to Trillium members:

  1. Advanced Medical Home Plus (AMH+)
  2. Care Management Agencies (CMA)
  3. Trillium Health Resources Care Management Team

Download, read or print the Tailored Care Management Providers List

Provider Name and Contact Type of TCM Provider Counties Served
Carobell Inc.
910-595-5515 Annette Gibbs
or Cynthia Jackson
CMA Carteret, Onslow, Jones, Pender
Carolina Family Health Centers Inc. 
David A. Peterson, LCSW .
Can be reached at 252-243-9800 ext. 252  
AMH+ Nash
Coastal Horizons Center Inc. 
910-515-0837 Julie Quisenberry 910-800-9047
CMA/AMH+ Brunswick, New Hanover, Pender
Coastal Southeastern United Care 
252-999-2891 Keischa Pruden
CMA Brunswick, Columbus, Bladen, New Hanover, Carteret, Craven, Onslow
VOCA Corporation of NC dba Stepstone Family and Youth Services 
980-443-7980 Brenda Marrow
CMA Beaufort, Craven, Halifax, Martin, Nash, Pitt
Dixon Social Interactive Services Inc. 
252-353-0100 Amy Moore
CMA Beaufort, Nash, Pitt
Easter Seals UCP North Carolina and Virginia Inc. 
910-604-1894 Shirley Coates
CMA New Hanover, Pitt, Craven, Onslow
 East Carolina University 
252-847-6809 Gina Stepps, 
RN at 252-917-1202 OR
 Angela Pelt RN at 252-766-1019
AMH+ Beaufort, Bertie, Craven, Hertford, Jones, Martin, Northhampton, Pitt, Onslow, Washington
Genesis Project 1 Inc. 
704-596-0505 Mrs. Grier
CMA Beaufort, Bertie, Bladen, Columbus, Halifax, Martin, Nash, Northampton, Pitt
Integrated Family Services PLLC. 
252-999-2891 Keischa Pruden
CMA Nash Halifax, Hertford, Onslow, Pasquotank, Pitt
LeChris Health Systems of Greenville CMA Pitt, Beaufort, Martin, Nash, Craven, Jones, Pamlico, Carteret
Monarch 
Main Contact: 
252-353-8452 Thomas Langley
or Christie Chandler 

Other Offices -
Morehead City: 

252-726-9006 Christin Brown
or Linda McDonald
New Bern:
252-636-6105 Linda McDonald
or Melissa Trent
Nash County (Rocky Mt):
252-443-0480 Marilyn Mitchell

AMH+ Nash
New Hanover Community Health Center Inc.
(dba MedNorth Health Center)
910-202-8630 Taquicia Carr
910-202-8604
AMH+ New Hanover, Pender, Brunswick
One to One with Youth Inc. 
Goldsboro Office: 
919-731-2119 Minnie Allen

Wilson Office: 
252-991-3985 Minnie Allen
or D'Nesha Jones

CMA Nash, Pitt
Optimal Behavioral PLLC. 
984-422-7291 M. Wiggins
CMA Halifax, Nash, Pitt, Beaufort, Martin, Northampton, Bertie
Pathways Human Services of North Carolina LLC.
(dba Access Family Services)
984-297-3148 Suzanne Dibuono
CMA Brunswick, New Hanover, Pender, Onslow, Carteret, Craven, Pitt
Pinnacle Family Services of NC LLC. 
919-790-8580 Katherine Mitchell
or Haley Huff
CMA Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Halifax, Jones, Nash, New Hanover, Onslow, Pamlico, Pender, Pitt
PORT Health Services 
252-814-3919 Crystal Burts
CMA Onslow, New Hanover, Pitt
Primary Health Choice Inc. 
910-865-3500 Lakeesha Jones
Primary Health Choice, Inc.
910-865-3500 ext. 102
CMA Bladen, Columbus, Nash, Pitt
RHA Behavioral Health NC LLC 
704-718-5790 Heather Lockey 
Halifax, Craven, New Hanover BH adult/child
919-418-1644 Larry Lindsay BH adult/child – Columbus, Bladen
980-382-5460 Darren Monaco 
New Hanover IDD 
704-856-9617
CMA Halifax, Craven, New Hanover, Carteret, Bladen, Columbus
The ARC of North Carolina Inc. 
910-791-9022  Regina Johnson
CMA New Hanover, Brunswick, Columbus, Bladen Pender, Craven, Onslow, Carteret, Jones, Beaufort, Pitt, Nash, Bertie, Martin, Halifax
Stephen’s Outreach Center Inc. 
910-738-7865 Alicia Moore
CMA Columbus, New Hanover, Bladen

TCM Provider Forms

TCM Training Resources and Links

To ensure provider success, TCM Providers contracted with Trillium can access TCM specific trainings and support tools at their convenience. The Provider My Learning Campus, Trillium’s web-based training platform, houses TCM specific trainings offered by Trillium and the Mountain Area Health Education Center (MAHEC). 

Contracted Providers can request access to the Provider My Learning Campus:

  • Step 1: Provider - My Learning Campus User Agreement Form
  • Step 2: Provider - My Learning Campus
  • Step 3:  TCM providers can find pertinent trainings in the “Tailored Care Management Tailored Plan” category, as well as All TCM Provider Forum recordings in the “Network Trainings” category.

Accessing trainings through MAHEC

NC MAHEC hosts a helpful web portal which contains a wealth of resources for TCM providers, including slideshows used in past Learning Collaborative meetings:  

Resource Links

All provider questions related to Tailored Care Management should be emailed to TCM@TrilliumNC.org

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