Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Events & Trainings


picture of calendar with the phrase upcoming events on a desk

We encourage you to support events in your local communities to help raise awareness and increase knowledge about the benefits of services and supports for behavioral health challenges and intellectual and developmental disabilities.

We're happy to post information about events, support groups, and training that are relevant to our mission and the people we serve.  Please send details about events in your community to and we’ll post them if they meet our web content criteria. 

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Upcoming Events

Check out what's happening in the counties we serve.

Jun 23, 2021

Emergency Management Preparedness

Emergency Management Preparedness
Manual for People with Disabilities

The National Preparedness Division from the Puerto Rico Caribbean Area Office for FEMA Region 2 in partnership with the PR Core Advisory Groups (PR CAGS) will be providing Part 2 of this webinar.

More information and registration 

Jun 24, 2021

Prepare Kids For Emergencies with Pedro the Penguin

Prepare with Pedro is an education program created by the American Red Cross, featuring Pedro the Penguin as he travels across the U.S. and teaches kids how to prepare and take action for local hazards.

Here more information and registration

Jun 24, 2021

Virtual Office Hours for Providers

Medicaid Transformation Provider Services and North Carolina AHEC are conducting a series of Virtual Office Hours for providers. These sessions offer an interactive format for providers to have their questions answered.

For the full schedule and to register, visit the AHEC Medicaid Managed Care webpage.  

Jun 25, 2021

Integrated Dual Diagnosis Treatment (IDDT) Consultations

Six IDDT program consultation sessions offered to ACT, Program, and Clinical leadership. 

Jun 26, 2021

NAMI Pride at the Town Common

NAMI Pitt County

Join for fun, food, music, and raffles! 

Jun 26, 2021

Play Together! - Inclusive Community Event

Come join our OneCommunity team for an Inclusive Family Fun Day!

We are excited to bring together our local providers with children and families to share in an inclusive day of education, outreach, and support for the message of inclusion, opportunities, and wellness.  

See Details


Jun 28, 2021

Adult Mental Health First Aid

Mental Health First Aid (MHFA) Training for NC residents

Mental Health First Aid teaches you how to identify, understand, and respond to signs of mental illnesses and substance use disorders. 

Jun 28, 2021

Child Community Collaborative - Tyrrell County

Conference call and/or WebEx

For more information, contact:

Chinita Vaughan
System of Care Coordinator

Jun 28, 2021

COVID-19 Consumer and Community Stakeholders Call

The Division of MH/DD/SAS and Division of Health Benefits (NC Medicaid) remain committed to working hard to assess service gaps, create and amend policies, and direct funding into service areas that will be impactful in preventing the interruption and delay of BH/IDD services during this challenging time.  

Link’s will be provided to those on our list serve. If you would like to be on our list serve please email the CEE Team at:

Jun 30, 2021

Youth Mental Health First Aid

Mental Health First Aid (MHFA) Training for NC residents

Mental Health First Aid teaches you how to identify, understand, and respond to signs of mental illnesses and substance use disorders. 

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If you find any wrong or out of date information on our pages, we want to know. Please email with any corrections.