Every day, you make choices about your health. Some choices are easy, like what you eat. Others can get confusing, like how to change your primary care doctor or whether a health treatment is right for you. Trillium wants you to feel confident when you make these choices. Your Member Rights and Responsibilities give you the power to take charge of your care.
Imagine you are at the doctor’s office and something does not feel right. Maybe your medicine was changed and you are not sure why. Maybe you feel rushed. Maybe you have a question, but do not know if you can ask it. As a Trillium member, you have rights. You also have an important role in your care. When you understand both, you are in the best place possible to be your strongest advocate.
You have the right to clear and easy-to-understand information about Trillium, your services, and your providers. You get this information every year, and you can ask for it at any time. You can get free language help, like an interpreter. If something is confusing, you can ask questions until you understand. Knowing what is happening helps you make good choices
You must be treated with respect at all times. Your medical records and the fact that you get services are private, unless the law says they must be shared. You have the right to be safe from abuse and neglect. Your care team should always focus on your well-being.
You have the right to talk with your provider about your treatment options. You can learn the good and bad parts of each choice. You can say no to a treatment or medicine after talking with your doctor. Some treatments need your written permission. You have the right to care that fits your age and needs.
Within 30 days of starting services with Trillium, you will have a Person-Centered Plan. This plan focuses on your strengths, goals, and what matters most to you. You help create the plan and agree to the goals. You can invite family or trusted friends to help. The goal is to support you in living your best life.
If something does not feel right, you have the right to speak up. You can file a complaint if you have to wait too long for an appointment. You can ask for an appeal if your service request is denied. Visit our webpage here for instructions on how to file a complaint or appeal. You will not be treated differently if you tell us something is wrong. You can also share ideas to help improve services. Your feedback helps everyone.
You can ask for a copy of your medical records. If you disagree with something, you can ask to add a note. You can get a second opinion from another qualified provider at no cost. If certain information may upset you, you can ask if it can be shared with someone you trust.
If you live in a 24-hour facility or adult care home, you have extra rights. These include the right to privacy and having visitors. You also have the right to appeal transfers or discharges if you want to stay in your current facility.
You can choose your provider from the Trillium Provider Network. You can ask to change your behavioral health providers at any time. You can change your primary care or other physical health providers at any time with a reason. If your provider leaves the network, Trillium will help make sure your care continues.
Your rights are important, but you have an important part in your healthcare, too. By asking questions and giving honest answers, you can help create a plan that best serves all of your needs.
You arrive on time to appointments and ask if you need help finding a ride. You can ask for help with housing, food, and jobs. If your needs change, you should let your providers know so your care does not stop. Being part of your care means sharing information honestly and working with your care team to reach your goals.
Trillium includes your rights and responsibilities in the handbooks on the Members & Recipients Rights & Privacy page on our website. We also mail a copy of your rights and how we share your information once a year.
If you have questions or need help, call the Trillium Member and Recipient Services Line at 1-877-685-2415.
This blog is for educational purposes only. Please speak to your doctor about any health concerns.