Integrated Family Services Crisis Chat

Integrated Family Services, (IFS) provides Crisis Chat for the Trillium region. IFS provides online emotional support, crisis intervention, and suicide prevention services to individuals. All crisis chat specialists are trained in crisis intervention. All Crisis Chat messages are private and confidential.

Who Should Use the IFS Crisis Chat Program?

IFS is here to help, 24 hours a day, 7 days a week. If you live in one of the counties in Trillium’s region and are experiencing any of the following situations, or just need to talk to someone, please use IFS’s Crisis Chat for assistance.

• Depression
• Thoughts of despair
• Going through a difficult time
• Thinking about suicide

Using IFS Crisis Chat

The IFS Crisis Chat service is available to people in Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Columbus, Craven, Chowan, Currituck, Dare, Gates, Halifax, Hertford, Hyde, Jones, Martin, Nash, New Hanover, Northampton, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Onslow, Tyrrell and Washington counties. If all chat specialists are busy, you will be asked to try the chat again in 30 minutes. If the chat service is not open, you can call the  IFS Mobile Crisis Hotline at 1-866-437-1821.

• Step 1: Click the red “Crisis Chat” icon at the top of any of the pages on the Integrated Family Services website 
• Step 2: Complete and submit the brief pre-chat questions

IFS Crisis Chat Tips

• Use a computer with a strong internet connection.
• Use respectful language.
• Stay focused on the chat and respond promptly.
• If you need to step away from your computer, let us know or end the chat and come back when you have more time.

If the service appears ‘offline’ or ‘busy’, please call IFS Mobile Crisis Hotline at 1-866-437-1821– available 24/7.

If you or someone you know is in danger or needs immediate medical attention, please call 911.

24 hours a day | 7 days a week | 365 days a year