Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Geriatric / Adult Specialty Team (GAST)

Group of seniors exercisingENSURING CAREGIVER SUCCESS ACROSS EASTERN NORTH CAROLINA

“Age is an issue of mind over matter. If you don't mind, it doesn't matter.”
Mark Twain

GAST Training is conducted throughout all 26 Trillium counties by Therapeutic Alternatives. To schedule a training please contact John Dawson at 910-231-5097. Therapeutic Alternatives helps caregivers by providing education about mental illness so that people can be more effective caregivers. The GAST Team does not respond to emergency or crisis situations.

Examples include but are not limited to:

  • Community Agencies
  • Long-Term Care Facilities
  • Senior Centers
  • Home Care Agencies
  • Department of Social Services
  • Nursing Homes
  • Faith-based Organizations
  • Law Enforcement
  • Emergency Personnel
  • Volunteer Organizations
  • Domestic Violence Organizations

Therapeutic Alternatives helps caregivers by providing education about mental illness but they do not respond to emergency or crisis situations. They travel throughout our 26-county catchment area to:

  • Provide training and education that enhances the understanding of mental health, substance use and dementia needs in older adults.
  • Ensure caregivers and service providers understand and know how to assess escalating behaviors to prevent psychiatric hospitalizations.
  • Offer required trainings and contact hours to Long Term Care staff at no cost.
  • Increase the ability of adults living with a mental illness to live successfully in their community with a trained caregiver.

Geriatric/Adult Specialty Team Documents and Resources:

 

See something that needs to be updated?

If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.