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  • 24-Hour Access to Care Line: 1-877-685-2415

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Contact Us

callcenteragent_331x199-1.pngHOW CAN WE HELP YOU?

 

For Members:

24-Hour Access to Care Line 1.877.685.2415 (Toll Free)

            Please use this line for accessing services and treatment.

Administrative & Business Matters 1.866.998.2597 (Toll-Free)

            Please use this line for general questions, business matters, to register a complaint, or to request a printed copy of materials.

For Providers

Beginning Monday, October 16, 2017, all providers will be required to submit a ticket for all questions, concerns, comments, needs, etc. This ticket system will also enable us to track and trend requests coming into the Network department and effectively manage those inquiries more efficiently.  Please submit all tickets to the following email address:  NetworkServicesSupport@TrilliumNC.org

If you have further questions, you may call the Administrative & Business Matters Line at 1.866.998.2597.

Or email us at Info@TrilliumNC.org

Non-English Speakers

If you do not speak English, we will connect you to an interpretation service at no cost. This support is also offered by your provider at no cost and may require a brief pause while the service is being connected.

Telecommunications Relay Service

If you are deaf or hard of hearing and have a TTY device, please follow these steps to contact the toll-free Trillium Access to Care Number:

  1. Dial 711 or 1.800.735.2962
  2. When the message "RC NBR Calling PLS GA" appears on the TTY display screen, type 1.877.685.2415 to reach the toll-free Trillium 24-Hour Access to Care line.
  3. A Relay Communications Assistant will answer, place your call and assist you throughout the call. 

Trillium works with agencies that specifically serve people who are deaf or hard of hearing. For more information about these agencies, contact us through the Trillium 24-Hour Access to Care line at 1.877.685.2415.

Have something on your mind?

Tell us about it!  We want to know when things are not going well and when they are.  We take all comments seriously and use them to improve our system and customer service.

To submit a comment, click on Concern | Complaint | Compliment | Question

You can also call the Administrative and Business Line at 1.866.998.2597 if you wish to share your complaint or comment with an agent in our Call Center.

Trillium Health Resources Business Hours

Monday - Friday
8:30 am - 5:00 pm


Trillium 2017 Holiday Closing Days
 


   2017
 

  • Christmas
    Monday, December 25
    Tuesday, December 26
    Wednesday, December 27

             2018

    • New Year Day
      Monday, January 1
    • Martin Luther King, Jr. 
      Monday, January 15
    • Good Friday
      Friday, March 30
    • Memorial Day
      Monday, May 28
    • Independence Day
      Wednesday, July 4
    • Labor Day
      Monday, September 3
    • Veteran's Day
      Monday, November 12
    • Thanksgiving
      Thursday, November 22
      Friday, November 23
    • Christmas
      Monday, December 24
      Tuesday, December 25
      Wednesday, December 26
    • 2019 New Years Day
      Monday, December 31, 2018
      Tuesday, January 1, 2019

      Corporate Office

      Trillium Health Resources
      201 West First Street
      Greenville, NC  27858-1132