Appeals & Grievances

Medicaid recipients have the right to appeal decisions made about service request. Everyone has the right to voice a concern, complaint or grievance.

Medicaid Appeals

Anyone who does not agree with Trillium’s Notice of Decision on a request for Medicaid services is entitled to reconsideration through the Trillium Reconsideration process. This is guaranteed under the North Carolina Mental Health/Developmental Disabilities/Substance Abuse Services Health Plan 1915(b) and NC Innovations Home & Community Based Waiver 1915(c).

You must first go through the Trillium Reconsideration process before using the State Fair Hearing process.  Reconsiderations are decided by health care professionals with appropriate clinical expertise in treating your condition or disorder.

Have something on your mind?

Tell us about it!  We want to know when things are not going well and when they are.  We take all comments seriously and use them to improve our system and customer service.  

To submit a comment, click on Complaint | Grievance | Compliment | Question


You can help keep fraud, waste, abuse, unethical, or illegal activity out of our workplace. If you are uncomfortable communicating a concern in person, report it anonymously by calling the toll-free hotline number, 1.855.659.7660, or report it online at EthicsPoint and follow the instructions on the screen