Trillium is sharing updates from the State about COVID-19 as we receive from them concerning procedural waivers, flexibilities, etc. Please visit the link below:


Appeals & Grievances

Medicaid recipients have the right to appeal decisions made about a service request. Everyone has the right to voice a concern, complaint or grievance.

Medicaid Appeals

The Medicaid member (or their authorized representative) who does not agree with Trillium’s Adverse Benefit Determination decision is eligible to go through the Trillium Reconsideration Process. This is guaranteed under the North Carolina Mental Health/Developmental Disabilities/Substance Abuse Services Health Plan 1915(b) and NC Innovations Home & Community Based Waiver 1915(c).

You must first go through the Trillium Reconsideration process before using the State Fair Hearing process.  Reconsiderations are decided by health care professionals with appropriate clinical expertise in treating your condition or disorder.

Have something on your mind?

To submit a comment, click on Complaint | Grievance | Compliment | Question


You can help keep fraud, waste, abuse, unethical, or illegal activity out of our workplace. If you are uncomfortable communicating a concern in person, report it anonymously by calling the toll-free hotline number, 1.855.659.7660, or report it online at EthicsPoint and follow the instructions on the screen