Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Traumatic Brain Injury (TBI)

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Brain injury can happen to anyone, anywhere, at any time. More than 5 million Americans alive today have had a Traumatic Brain Injury (TBI) resulting in a permanent need for help in performing daily activities. However, most people don't realize how a brain injury, even from a minor blow to the head, can impact their behavior or ability to function.  Brain injury affects 5 times more people annually than breast cancer, HIV/AIDS, spinal cord injury, and Multiple Sclerosis combined.

In North Carolina, Traumatic Brain Injury is considered a Developmental Disability and Trillium can assist you to find the services you need.  Call us at 1-877-685-2415.

North Carolina Brain Injury Resource Offices

Statewide Family Helpline 800-377-1464 Charlotte area 919-833-9634
Greenville area 252-717-3347 Asheville area 828-337-0208
Raleigh area 919-833-9634 Triad Office 336-713-8582

Online Resources

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