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  • 24-Hour Access to Care Line: 1-877-685-2415

Urgent Message:

Nash County Realignment Update:

As of July 3, 2017, the temporary restraining order against DHHS, Nash County, and Trillium Health Resources has been reversed. Trillium Health Resources is now authorized to serve Nash County residents.

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Your Rights & Privacy

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RESPECT | CHOICE | LEAST RESTRICTIVE

We want to make it easy for you to receive the services and supports you need.  The Trillium Enrollee (or Member) & Family Handbook contains information to help you access services for mental health, substance use, and intellectual or developmental disabilities.

Enrollee (or Member) & Family Handbook (Download & Print)

Inside the Enrollee (or Member) & Family Handbook you will find . . .

  • Where to call when you need help
  • A list of your rights and responsibilities
  • How to receive services
  • How to register a concern or grievance
  • Trillium contact information

Notice of Privacy Practices

Have Questions? Need More Information?

During regular business hours, 8:30 am to 5:00 pm, you may call our toll-free number 1.866.998.2597 to:

  • request further information about this handbook or services it describes
  • receive interpretive assistance in a language other than English
  • have a print version of this handbook mailed to you

We answer crisis calls 24 hours daily, 365 days a year through our toll-free Access to Care line, 1.877.685.2415.  If you are experiencing a crisis, a licensed clinician will link you to a Mobile Crisis Team near you.


Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.

HELP STOP FRAUD & ABUSE

You can help keep fraud, waste, abuse, unethical, or illegal activity out of our workplace. If you are uncomfortable communicating a concern in person, report it anonymously by calling the toll-free hotline number, 1.855.659.7660, or report it online at EthicsPoint and follow the instructions on the screen