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For Providers

Attention Network Providers:

Beginning Monday, October 16, 2017, all providers will be required to submit a ticket for all questions, concerns, comments, needs, etc. This ticket system will also enable us to track and trend requests coming into the Network department and effectively manage those inquiries more efficiently.  Please submit all tickets to the following email address: NetworkServicesSupport@TrilliumNC.org

Provider ManualPROVIDER PORTAL

You provide services. Here’s where we provide information to help you do so.  

Trillium Health Resources is a new name in eastern North Carolina. However, the combined strength and expertise of our seasoned behavioral health management staff stands squarely behind it with competence, confidence and fiscal health. 

We will not compromise the quality of services for mental health, substance use, and intellectual and developmental disabilities. We fully recognize our success in managing these services depends upon you and other providers in our network. 

This web page—your Trillium Provider Portal —is designed to support you with easy access to the tools, information, and resources you need. Note the following quick links:


Trillium is committed to keeping you informed about ongoing developments. Check back here for links to provider communications, updates and time-sensitive notices and announcements.

Thank you for being our partner in providing high quality, medically necessary services.

New Providers serving Nash County Residents: Visit here for information specifically about the realignment.

Gaps & Needs Analysis

The Gaps & Needs Analysis Report is an annual study of our area and the people who live here. It also looks at where services are available and how people use them. Ultimately, the analysis serves as a roadmap for determining future growth based on current capacity and identified needs.

Gaps & Needs Analysis Reports

2016 DHHS Provider Satisfaction Survey

The Carolinas Center for Medical Excellence (CCME) was contracted to conduct a satisfaction survey of the providers participating in the 1915(b)/(c) Medicaid Waiver program. This survey allows the State and the health plans to measure how well they are meeting providers’ expectations and needs. The purpose of the survey is to assess provider perceptions of the eight LME/MCOs in North Carolina.

The results from this survey allow DMA to assess the LME/MCOs’ ability in the following three areas:

  1. Interacting with their network providers
  2. Providing training and support to their providers
  3. Providing Medicaid Waiver materials to help their providers strengthen their practice

2016 Full Survey Report


Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.