We are proud to work together with a network of incredible health care providers to offer the right, individualized care for the people we serve. Our collective community-based approach focuses on meeting people’s unique needs. Trillium recognizes our success in managing these services depends upon the providers in our network.
We will not compromise the quality of services for mental health, substance use, and intellectual and developmental disabilities. We fully recognize our success in managing these services depends upon you and other providers in our network to ensure access to high quality, medically necessary care.
The information on these pages is designed to support you with easy access to the tools, information, and resources you need. Note the following quick links:
|CIE Provider Direct||Platform to enter or upload Treatment Authorization Requests (TARs); Person-Centered Plans (PCPs); Individual Service Plans (ISPs); Claims.|
|Provider Learning Portal||Web-based training/education site to access recorded modules on topics Trillium deems important for Providers to complete. Available 24/7, including videos, tests, evaluations, certificates and record-keeping system.|
|Clinical Practice Guidelines||Providers are expected to maintain and/or advance the quality of services through the demonstration of practice consistent with pertinent Clinical Guidelines and Best Practices.|
|IT Service Desk Email
|IT assistance with logins, passwords, access to platforms, and other technological system issues.|
Network Services Ticket System for all questions, concerns, comments, and requests.
Frequently Asked Questions
|Zixmail Secure for Providers||
For providers to create and send secure emails to Trillium staff.
As of June 3, 2018, all internet browsers used to access Zixmail must support TSL 1.2 or higher. A comprehensive list of browsers that support TLS 1.2 is available here: Qualys, SSL Lab.
|Provider Action Items||Here we will share items from the Network Communications Bulletins that require specific tasks from our providers. We hope this will make it more organized and easier to complete outstanding directives from Trillium, DMA, DHHS, etc.|
|Committees||Trillium partners with medical and clinical professionals from our Network Provider organizations, as well as with members, their family members, and community stakeholders.|
Thank you for being our partner in providing high quality, medically necessary services.
Network Adequacy & Accessibility Report (former Gaps & Needs Analysis)
The Network Adequacy & Accessibility Report is an annual study of our catchment area and the people who live there. It also looks at where services are available and how people use them. Ultimately, the analysis serves as a roadmap for determining future growth based on current capacity. and identified needs.
|Network Adequacy & Accessibility Report|
2018 DHHS Provider Satisfaction Survey
The Carolinas Center for Medical Excellence (CCME) was contracted to conduct a satisfaction survey of the providers participating in the 1915(b)/(c) Medicaid Waiver program. This survey allows the State and the health plans to measure how well they are meeting providers’ expectations and needs. The purpose of the survey is to assess provider perceptions of the eight LME/MCOs in North Carolina.
The results from this survey allow DMA to assess the LME/MCOs’ ability in the following three areas:
- Interacting with their network providers
- Providing training and support to their providers
- Providing Medicaid Waiver materials to help their providers strengthen their practice