The IRIS websites will be unavailable on Friday, May  31 from 6:00 a.m. until 7:00 a.m. Monday, June 3 in order to upgrade the IRIS system. In order to adhere to the 72-hour reporting guidelines, please fax a hard copy of the report to 252-215-6880 or scan to As a reminder, the hard copy will need to be submitted in IRIS once it is available again. If you have any questions please contact Julie McCall or Amanda Morgan at

For Providers

Provider-Manual.jpgPROVIDER PORTAL

You provide services. Here’s where we provide information to help you do so.  

Trillium’s Provider Network helps us fulfill our responsibility in ensuring access to high quality, medically necessary care for the individuals we serve. Trillium recognizes our success in managing these services depends upon the providers in our network.

We will not compromise the quality of services for mental health, substance use, and intellectual and developmental disabilities. We fully recognize our success in managing these services depends upon you and other providers in our network. 

This web page—your Trillium Provider Portal —is designed to support you with easy access to the tools, information, and resources you need. Note the following quick links:

Thank you for being our partner in providing high quality, medically necessary services.

Network Adequacy & Accessibility Analysis Report (formerly Gaps & Needs Analysis Report)

The Network Adequacy & Accessibility Analysis Report is an annual study of our area and the people who live here. It also looks at where services are available and how people use them. Ultimately, the analysis serves as a roadmap for determining future growth based on current capacity and identified needs.

Network Adequacy & Accessibility Analysis Report

2017 DHHS Provider Satisfaction Survey

The Carolinas Center for Medical Excellence (CCME) was contracted to conduct a satisfaction survey of the providers participating in the 1915(b)/(c) Medicaid Waiver program. This survey allows the State and the health plans to measure how well they are meeting providers’ expectations and needs. The purpose of the survey is to assess provider perceptions of the eight LME/MCOs in North Carolina.

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The results from this survey allow DMA to assess the LME/MCOs’ ability in the following three areas:

  1. Interacting with their network providers
  2. Providing training and support to their providers
  3. Providing Medicaid Waiver materials to help their providers strengthen their practice

2017 Full Survey Report

Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.
NCI Staff Survey graphic North Carolina

National Core Indicators™ (NCI) Staff Stability Survey

North Carolina is participating in the National Core Indicators™ (NCI) Staff Stability Survey. Using this survey, NC will gather essential data regarding the Direct Support Professional (DSP) workforce in NC. 

The NC Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMH/DD/SAS) has decided to participate in this survey to examine statewide workforce data (such as wages and turnover rates) and to make improvements through policy and systems changes. 

This survey seeks information from I/DD providers of all settings who provide direct support to adults (18 and over) with intellectual/developmental disabilities. The survey responses are completely confidential; DMH/DD/SAS staff will not have access to the answers of individual providers. DMH will email providers directly we are encouraging all Trillium providers to participate in the NC NCI Staff Stability Survey 2018. Original communication was sent in 2018, and DMH is still seeking more input.

Thank you for your involvement.