You provide services. Here’s where we provide information to help you do so.
Trillium’s Provider Network helps us fulfill our responsibility in ensuring access to high quality, medically necessary care for the individuals we serve. Trillium recognizes our success in managing these services depends upon the providers in our network.
We will not compromise the quality of services for mental health, substance use, and intellectual and developmental disabilities. We fully recognize our success in managing these services depends upon you and other providers in our network.
This web page—your Trillium Provider Portal —is designed to support you with easy access to the tools, information, and resources you need. Note the following quick links:
|Provider Direct||Platform to enter or upload Treatment Authorization Requests (TARs); Person-Centered Plans (PCPs); Individual Service Plans (ISPs); Claims.|
|Provider Learning Portal||Web-based training/education site to access recorded modules on topics Trillium deems important for Providers to complete. Available 24/7, including videos, tests, evaluations, certificates and record-keeping system.|
|IT Service Desk Email
|IT assistance with logins, passwords, access to platforms, and other technical system issues.|
Network Services Ticket System for all questions, concerns, comments and requests. If you plan to submit a ticket with any protected health information (PHI), you must submit this ticket via a secure email. Email subject lines are not secure and should not include PHI.
|Zixmail Secure for Providers||
For providers to create and send secure emails to Trillium staff.
As of June 3, 2018, all internet browsers used to access Zixmail must support TSL 1.2 or higher. A comprehensive list of browsers that support TLS 1.2 is available here: Qualys, SSL Lab.
|For Credentialing/Re-Credentialing inquiries and submission of applications, please send to Trillium Health Resources Credentialing email.|
|UM@TrilliumNC.org||To request UM criteria used to make decisions, please email UM department; for providers without internet access, please phone our call center at 1-866-998-2597 to request a hard copy.|
|Committees||Trillium partners with medical and clinical professionals from our Network Provider organizations, as well as with members, their family members, and community stakeholders.|
Thank you for being our partner in providing high quality, medically necessary services.
Network Adequacy & Accessibility Analysis Report (formerly Gaps & Needs Analysis Report)
The Network Adequacy & Accessibility Analysis Report is an annual study of our area and the people who live here. It also looks at where services are available and how people use them. Ultimately, the analysis serves as a roadmap for determining future growth based on current capacity and identified needs.
|Network Adequacy & Accessibility Analysis Report|
2017 DHHS Provider Satisfaction Survey
The Carolinas Center for Medical Excellence (CCME) was contracted to conduct a satisfaction survey of the providers participating in the 1915(b)/(c) Medicaid Waiver program. This survey allows the State and the health plans to measure how well they are meeting providers’ expectations and needs. The purpose of the survey is to assess provider perceptions of the eight LME/MCOs in North Carolina.
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The results from this survey allow DMA to assess the LME/MCOs’ ability in the following three areas:
- Interacting with their network providers
- Providing training and support to their providers
- Providing Medicaid Waiver materials to help their providers strengthen their practice