Tailored Plans will start October 1, 2023
NC Medicaid changed the start date for Tailored Plans to October 1, 2023. Until October 1, 2023, you will keep getting services the way you do now. 

Information and processes on this page will be changing in the weeks to come. 
Learn about Tailored Plan here

Great news! NC Health Choice will automatically move to NC Medicaid on April 1, 2023. Some benefits will be better; the rest will stay the same. Look for your new Medicaid ID card in March. Questions? Go to NC Health Choice Move to Medicaid or call Member & Recipient Services at 1-877-685-2415.


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Individual & Family-Directed Support

Self-Determination | Empower

The Individual and Family Directed Supports Option is based on the principles of Self-Determination.  Self-Determination empowers individuals to gain control over selecting the services or supports that meet their unique needs.  It is both person-centered and person-directed.   Individuals may direct some or all of the services that are provided through the North Carolina Innovations Waiver.  

You and your family have more control over the way your services are provided by directing them yourself. You, your family, or the legally responsible person direct services. You may decide to self-direct one or all of the eligible services you receive through the NC Innovations Waiver. There are two models for you to choose under this option:

Agency with Choice Model - You partner with the provider to supervise or manage support workers.

Employer of Record Model - You, your family, or the legally responsible person supervise or manage support workers.

For more information, click on the links below.

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If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.


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You can help keep fraud, waste, abuse, unethical, or illegal activity out of our workplace. If you are uncomfortable communicating a concern in person, report it anonymously by calling the toll-free hotline number, 1.855.659.7660, or report it online at EthicsPoint and follow the instructions on the screen