Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

About Us


Trillium Health Resources is a local governmental agency (LME/MCO) that manages mental health, substance use, and intellectual/developmental disability services in eastern North Carolina. We cover the following counties: Beaufort, Bertie, Brunswick, Camden, Carteret, Chowan, Columbus, Craven, Currituck, Dare, Gates, Hertford, Hyde, Jones, Martin, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Tyrrell, and Washington. We are uniquely positioned to meet the distinct needs of the individuals and communities we serve, and our top focus is delivering the right services, in the right amount, at the right time. We know these populations and are deeply engrained in their counties. We know how to treat, support and serve them most effectively.

We partner with health care providers and community stakeholders to build and strengthen foundations of well-being, provide individuals with the resources to weather life’s storms, and help deepen connections between citizens and their communities. Together with our partners and state leadership, we are invested in the future of the public behavioral health system for the benefit of our region.

Our communities are only as strong as their people. Trillium is committed to caring and fighting for the well-being of our citizens, because well-being needs a sturdy foundation at the start to prevent issues later and keep it standing through all kinds of weather. Our number one focus is helping every person we serve get the services needed to improve well-being and live a fulfilling life. We’re invested in every one of you.

Transforming lives and building community well-being
through partnership and proven solutions.

For every community and individual we serve to reach their fullest potential.  

Trillium manages five types of plans:

  1. a Medicaid behavioral health plan (for mental health, intellectual/developmental disabilities or I/DD, and substance use disorders);
  2. a state-funded behavioral health plan, for individuals who may not have Medicaid or are uninsured;
  3. the “Innovations Waiver” plan (a name given by North Carolina to the Home & Community-Based Services Waiver within Medicaid), for those with an I/DD;
  4. a separate Medicaid behavioral health plan, for non-medical services such as supported employment;
  5. and a local plan funded with local dollars (counties, etc.) for prevention, training on mental health, and wellness.

We welcome your feedback, both good and bad. Knowing about problems helps us make improvements.  Hearing about good experiences gives us important information about provider performance. We encourage you to call our 24-Hour Access to Care Line at 1.877.685.2415 to share your thoughts, or you can visit our page here to share your thoughts or file a complaint. 


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