Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Contact Us

call center operator with headphone smilingHOW CAN WE HELP YOU?

For Members:

24-Hour Access to Care Line 1.877.685.2415 (Toll Free)

            Please use this line for accessing services and treatment.

Administrative & Business Matters 1.866.998.2597 (Toll-Free)

            Please use this line for general questions, business matters, to register a complaint, or to request a printed copy of materials.

Have a complaint or a question?

Tell us about it!  We want to know when things are not going well and when they are.  We take all comments seriously and use them to improve our system and customer service.

To submit a comment, click on Complaint | Grievance | Compliment | Question

You can also call the Administrative and Business Line at 1.866.998.2597 if you wish to share your complaint or comment with an agent in our Call Center.

For Providers

All providers will be required to submit a ticket for all questions, concerns, comments, needs, etc. This ticket system will also enable us to track and trend requests coming into the Network department and effectively manage those inquiries more efficiently.  Please submit all tickets to the following email address:

If you have further questions, you may call the Administrative & Business Matters Line at 1.866.998.2597.

Or email us at

Personas que no hablan inglés

Si usted no habla Inglés, lo conectaremos con un servicio de interpretación. Este es un servicio gratuito para usted, disponible en cualquier llamada. El servicio de intérprete gratuito también. está disponible cuando usted trabaja con proveedores de la red de Trillium.

Large print materials can be requested by calling 1-866-996-2597.

Telecommunications Relay Service

If you are deaf or hard of hearing and have a TTY device, please follow these steps to contact the toll-free Trillium Access to Care Number:

  1. Dial 711 or 1.800.735.2962
  2. When the message "RC NBR Calling PLS GA" appears on the TTY display screen, type 1.877.685.2415 to reach the toll-free Trillium 24-Hour Access to Care line.
  3. A Relay Communications Assistant will answer, place your call and assist you throughout the call. 

Trillium works with agencies that specifically serve people who are deaf or hard of hearing. For more information about these agencies, contact us through the Trillium 24-Hour Access to Care line at 1.877.685.2415.

Trillium Health Resources

Corporate Office

Trillium Health Resources
201 West First Street
Greenville, NC  27858-1132

Business Hours

Monday - Friday
8:30 am - 5:00 pm


Trillium 2021 Holiday Closing Days

  • Good Friday
    Friday, April 2
  • Memorial Day
    Monday, May 31
  • Independence Day
    Monday, July 5
  • Labor Day
    Monday, September 6
  • Veteran's Day
    Thursday, November 11
    Friday, November 12,
  • Thanksgiving
    Thursday, November 25
    Friday, November 26
  • Christmas
    Thursday, December 23
    Friday, December 24
    Monday, December 27
  • 2022 New Years Day
    Friday, December 31



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