Contact Us

callcenteragent_331x199-1.pngHOW CAN WE HELP YOU?

For Members:

  • 24-Hour Access to Care Line 1.877.685.2415 (Toll Free)

            Please use this line for accessing services and treatment.

  • Administrative & Business Matters 1.866.998.2597 (Toll-Free)

            Please use this line for general questions, business matters, to register a complaint, or to request a printed copy of materials.

Have a complaint or compliment?

Tell us about it!  We want to know when things are not going well and when they are.  We take all comments seriously and use them to improve our system and customer service.

To submit a comment, click on Complaint | Grievance | Compliment | Question

You can also call Trillium 24-Hour Access to Care line at 1.877.685.2415 if you wish to share your complaint or comment with an agent in our Call Center.

For Providers

Beginning Monday, October 16, 2017, all providers will be required to submit a ticket for all questions, concerns, comments, needs, etc. This ticket system will also enable us to track and trend requests coming into the Network department and effectively manage those inquiries more efficiently.  Please submit all tickets to the following email address:

If you have further questions, you may call the Administrative & Business Matters Line at 1.866.998.2597. Or email us at

Non-English Speakers

If you do not speak English, we will connect you to an interpretation service at no cost. This support is also offered by your provider at no cost and may require a brief pause while the service is being connected.

Large print materials can be requested by calling 1-866-998-2597.

Telecommunications Relay Service

If you are deaf or hard of hearing and have a TTY device, please follow these steps to contact the toll-free Trillium Access to Care Number:

  1. Dial 711 or 1.800.735.2962
  2. When the message "RC NBR Calling PLS GA" appears on the TTY display screen, type 1.877.685.2415 to reach the toll-free Trillium 24-Hour Access to Care line.
  3. A Relay Communications Assistant will answer, place your call and assist you throughout the call. 

Trillium works with agencies that specifically serve people who are deaf or hard of hearing. For more information about these agencies, contact us through the Trillium 24-Hour Access to Care line at 1.877.685.2415.

Corporate Office

Trillium Health Resources
201 West First Street
Greenville, NC  27858-1132

Trillium Health Resources Business Hours

Monday - Friday
8:30 am - 5:00 pm

2019 Trillium Holiday Closing Days

  • Good Friday
    Friday, April 19
  • Memorial Day
    Monday, May 27
  • Independence Day
    Thursday, July 4
    Friday, July 5
  • Labor Day
    Monday, September 2
  • Veteran's Day
    Monday, November 11
  • Thanksgiving
    Thursday, November 28
    Friday, November 29
  • Christmas
    Tuesday, December 24
    Wednesday, December 25
    Thursday, December 26
  • 2020 New Years Day
    Wednesday, January