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Network Communication Bulletins

Guidance for Network Providers

Network Communication Bulletins are notices sent to Network Providers periodically to inform them of issues that may impact their daily responsibilities.  

Network Communication Bulletin 069 04.03.2020

CORONAVIRUS UPDATE:

  • Grace Period for Re-Credentialing
  • Extension of RFP for Family-Centered Treatment
  • Coronavirus Information
 
Network Communication Bulletin 068 04.02.2020
  • CORONAVIRUS UPDATE: Federal Paycheck Protection Program
 
Network Communication Bulletin 067 04.01.2020
  • CORONAVIRUS UPDATE: Licensed Day Program Facility Guidance for Trillium
 
Network Communication Bulletin 066 04.01.2020
  • CORONAVIRUS UPDATE: Temporary Rate increase during COVID-19 (Procedure codes T2013TF and T2013 TF HQ)
 
Network Communication Bulletin 065 03.30.2020
  • CORONAVIRUS UPDATE: Credentialing Guidance during COVID-19
 
Network Communication Bulletin 064 03.30.2020
  • CORONAVIRUS UPDATE: IMPORTANT BILLING GUIDANCE: Use of New GT and CR Modifiers, Contract updates, and waiver of prior authorization requirements 
 
Network Communication Bulletin 063 03.29.2020
  • CORONAVIRUS UPDATE: Stay at Home Order and Strategic Directions in North Carolina in Response to Increasing COVID-19 Cases
 
Network Communication Bulletin 062 03.27.2020
  • CORONAVIRUS UPDATE: COVID-19 Service Guidance and NC Innovations Waiver Guidance
 
Network Communication Bulletin 061 03.24.2020
  • CORONAVIRUS UPDATE: Service Guidance for Providers related Trillium approved Telemedicine policy for all services and all populations.
 
Network Communication Bulletin 060 03.22.2020
  • CORONAVIRUS UPDATE: EPSDT Service Guidance for Children Mental Health Services 
    This Bulletin and its content have been amended on march 24, 2020, by Network Communications Bulletin 061
 
Network Communication Bulletin 059 03.13.2020
  • CORONAVIRUS UPDATE: Information and Guidance on COVID-19
  • 2020 Gaps and Needs Assessment
  • Opportunity for Evidence-Based Learning Collaborative-MATCH
  • Provider Direct UB04 Claim Form FL70a Patient Reason for Visit Enhancement
  • Changes to Adding a Therapeutic Foster Care/Intensive Alternative Family Services Site,
  • Diagnosis Edit Enhancements
  • Disaster Planning-Immediate Action Required by All Providers
  • Provider Directory Updates
  • RFP and RFI Updates / Open Enrollment
  • Victory Junction 
 
Network Communication Bulletin 058 03.02.2020
  • Opportunity for Evidenced Based Learning Collaborative-MATCH
  • Provider Direct UB04 Claim Form FL70a Patient Reason for Visit Enhancement
  • New Practice Management Unit
  • Changes to Adding a Therapeutic Foster Care/Intensive Alternative Family Services Site
  • Diagnosis Edit Enhancements
  • Disaster Planning-Immediate Action Required
  • Provider Directory Updates
  • RFP and RFI Updates/Open Enrollment
  • Victory Junction
  • Domestic Violence Provider Survey Request
 
Network Communication Bulletin 057 02.14.2020
  • Domestic Violence Provider Survey Request
  • Changes to Adding UAFL/AFL and Respite Home Sites for In-Network Contracted Providers
  • Diagnosis Edit Enhancements
  • RFP Updates/Open Enrollment
  • Disaster Planning
  • Provider Directory Updates
  • Electronic Visit Verification (EVV) Information
  • Victory Junction Information
 
Network Communication Bulletin 056 01.31.2020
  • Building Best Practices Across MH/SU and I/DD Services
  • Project ECHO Autism
  • Disaster Planning
  • Opioid Treatment Providers RFA Opportunity
  • State-Funded Behavioral Health Urgent Care Service Definition (JCB 353)
  • RFP and RFI Updates
  • NC Board of Licensed Clinical Mental Health Counselors Name Change (SB 537)
  • Provider Directory Updates.
 
Network Communication Bulletin 055 01.13.2020
  • Provider Monitoring Trends: October 2019-December 2019
  • Disaster Planning
  • NC-DHHS Opioid Treatment Provider RFA Opportunity
  • State Funded Behavioral Health Urgent Care Service Definition (JCB#353)
  • Incident Reporting: Member Deaths and Reporting
  • Provider Directory Updates
  • NCDHHS Support Livin Level 3 Stakeholders Meeting
  • RFP and RFI Updates: Family Centered Treatment®, Facility Based Crisis, and Statewide Provider Recruitment for Hurricane Shelter Response Team
 
Network Communication Bulletin 054 12.23.2019
  • Credentialing News
  • JCB 349: Executive Order No. 97: Protecting Minors from Conversion Therapy
  • JCB 351: Payment for Interpreter Services
 
Network Communication Bulletin 053 12.04.2019
  • Medicaid Application Revisions Necessary to Comply with New CMS Rule on Affiliations
  • RFP Updates/Announcements: Join our Network!
 
Network Communication Bulletin 052 11.06.2019
  • 835 Transaction File Changes
  • Network Monitoring Trends (July, August, September 2019)
  • Peer Support Certification Training Curriculum Pause (JCB #339)
  • Peer Support Services State Plan Amendment and Policy Update (JCB #344)
  • Provider Manual Update
  • Important Reminder for Agencies that Provide Residential Services
  • CSAT GPRA Items For Download
 
Network Communication Bulletin 051 10.18.2019
  • 835 Transaction File Changes
  • IRIS Reporting
  • Changes to the Provider Direct UB04 Claim Form
  • Provider Monitoring Trends July - September 2019
 
Network Communication Bulletin 050 10.07.2019
  • ECHO Survey Feedback and Opportunities for Improvement
  • Innovations Waiver Registry of Unmet Needs
  • North Carolina Department of Health and Human Services Provider Contracting Deadline
  • North Carolina Department of Health and Human Services Provider Training Opportunities
  • 835 Transaction File Changes
  • New Process and Website for First Commitment Waiver Exam
  • New Mission and Vision Statements 
 
Network Communication Bulletin 049 09.20.2019
  • Hurricane Dorian Response & Recovery Announcements
  • Remittance Advice - Credit Memo Explanation
  • Senate Bill 630
  • September 2019 Medicaid Bulletin information
  • NC TOPPS Update
  • GPRA Core Client Outcome Measures for Discretionary Services Programs
  • Victory Junction Information
  • ATLAS - Quality Management Tool for Addiction Treatment Centers
 
Network Communication Bulletin 048 08.23.2019
  • Victory Junction Information
  • Medicaid Transformation Resource
  • Provider Direct Format Change for Screening Time on New Enrollments
 
Network Communication Bulletin 047 08.12.2019
  • Victory Junction Information
  • Provider Monitoring Trends April-June 2019
  • JCB #335 State-Funded Peer Supports Services Definition Update
  • JCB #334 LOCUS/CALOCUS Update
  • Third Party Insurance Plans “Add” Feature in Provider Direct
  • August 2019 Medicaid Bulletin Updates
  • Medicaid Transformation Resource for Providers
 
Network Communication Bulletin 046 07.25.2019
  • Expedited RFP for Day Treatment in Craven County Schools
  • Victory Junction Information
  • Provider Monitoring Trends April-June 2019
  • JCB #332 State-Funded Peer Supports Services Definition
 
Network Communication Bulletin 045 06.24.2019
  • Victory Junction Information
  • Provider Direct Notification
  • IDD Eligibility for State Funded Services
  • Changes to Health Information Exchange
  • NC Enrollment Broker Webinar
  • Credentialing Notification
  • 2019 Disaster Plan Reminder
  • Community Support Teams Training
 
Network Communication Bulletin 044 06.03.2019
  • RB-BHT Providers and CPT Code Information
  • New RFP Available
  • Credentialing Notification
  • Provider Quality Improvement Project Changes
  • Provider Monitoring Trends January-March 2019
  • 2019 Disaster Plan Reminder
 
Network Communication Bulletin 043 05.06.2019
  • Provider Monitoring Trends January-March 2019
  • Requests for Proposals
  • Open Enrollment for Psychologists
  • 2019 Disaster Plan Reminder
  • Home and Community-Based Services (HCBS): Validation Process
  • QM Reminder
  • NCI Staff Stability Survey-Help us learn about the IDD Staffing Situation in North Carolina
 
Network Communication Bulletin 042 04.22.2019
  • Medicaid Bulletin April Updates
  • Open Enrollment for Psychologists
  • Perception of Care Surveys
  • 2019 Disaster Plan Reminder
  • Home and Community-Based Services (HCBS): Validation Process
  • QM Reminder
 
Network Communication Bulletin 041 04.05.2019
  • REVISION to 2019 CPT Behavioral Health CPT® Code Changes for Psychological Testing Changes
  • URAC Re-Accreditation Update
  • 2019 Disaster Plan Reminder
  • Home and Community-Based Services (HCBS): Validation Process, RB-BHT Policy Up for Public Comment
  • North Carolina State Funds Availability Reminder, Updated Employer of Record Handbook
  • NC TOPPS Reminders
  • Provider Monitoring Updates and Reminders
 
Network Communication Bulletin 040 03.22.2019
  • Tailored Plan Eligibility Webinar
  • Trillium’s Cultural Competency Plan 2018-2019
  • 2019 CPT Behavioral Health CPT® Code Changes for Psychological Testing Changes
  • Home and Community-Based Services (HCBS): Validation Process, RB-BHT Policy Up for Public Comment
  • North Carolina State Funds Availability Reminder
  • Updated Employer of Record Handbook
  • NC TOPPS Reminders
  • Provider Monitoring Updates and Reminders
 
Network Communication Bulletin 040 03.22.2019
  • Tailored Plan Eligibility Webinar
  • Trillium’s Cultural Competency Plan 2018-2019
  • 2019 CPT Behavioral Health CPT® Code Changes for Psychological Testing Changes
  • Home and Community-Based Services (HCBS): Validation Process, RB-BHT Policy Up for Public Comment
  • North Carolina State Funds Availability Reminder
  • Updated Employer of Record Handbook
  • NC TOPPS Reminders
  • Provider Monitoring Updates and Reminders
 
Network Communication Bulletin 039 02.15.2019
  • North Carolina State Funds Availability Reminder
  • Accreditation for Providers of Innovations Waiver Nursing Respite
  • Updated Employer of Record Handbook
  • NC TOPPS Reminders
  • Provider Monitoring Updates and Reminders
 
Network Communication Bulletin 038 01.29.2018
  • Electronic Health Records (EHR) Deadline
 
Network Communication Bulletin 037 01.22.2019
  • Senate Bill 630
  • Joint Communication Bulletin J316 - Reporting and Release Requirements for the Incident Response and Improvement System
  • Electronic Health Record Deadline
  • Health Information Exchange Webex Training
 
Network Communication Bulletin 036 12.14.2018
  • Date Span on Submitting Professional Claims
  • Electronic Health Records Deadline
 
Network Communication Bulletin 035 11.28.2018
  • Trillium Rate Increases for DPS
  • Electronic Health Records Deadline
 
Network Communication Bulletin 034 10.31.2018
  • Provider Satisfaction Survey
  • NC HealthConnex Readiness Survey
  • Update to Provider Contract Template
  • Expired Credentialing
  • Is It Time for Your Re-Verification Application?
  • Protected Health Information
  • Current RFP Opportunity
 
Network Communication Bulletin 033 09.10.2018
  • Trillium’s Medicaid Transformation Update
  • Disaster Plans
  • Electronic Health Records Readiness Survey
  • Provider Satisfaction Survey
  • Expired Credentialing
  • Important NC TRACK Information
  • Re-verification Application
  • Collection  & Review of IPS & ACT Team Provider Date
  • Exploring the Mental Health Needs of Children and Youth with Intellectual and Developmental Disabilities
  • RFP Announcement
  • New Medicare Beneficiary Identifier
  • Appeals Training Module in the Provider Learning Portal
 
Network Communication Bulletin 032 08.09.2018
  • Updated Spreadsheet for Residential Service Information
  • RFP Announcement
  • New Medicare Beneficiary Identifier
  • Appeals Training Module in the Provider Learning Portal
  • Provider Network Annual Training Needs Assessment
  • Important NCTRACKS Information
  • Project ECHO
 
Network Communication Bulletin 031 07.20.2018
  • Important Residential Service Information
  • Expired Credentialing
  • NC TOPPS Info
  • RFP Announcement
  • New Medicare Beneficiary Identifier
  • Important NCTRACKS Information
  • Site Level Adjudication-Phase 2
  • Proposed Bulletin to LME-MCO (LS v Wos Instruction)
 
Network Communication Bulletin 030 06.29.2018
  • June Medicaid Bulletin Updates
  • New Medicare Beneficiary Identifier
  • Important NCTRACKS Information
  • Site Level Adjudication-Phase 2
  • Expired Credentialing
  • New Contact Emails for Claims Department
  • Changes to NC-TOPPS Interview Items (JCB 288)
  • 2017 MH/DD/SAS Mental Health and Substance Use Services Consumer Perception of Care Report  (JCB 289)
  • Provider QIP Submission Reminder
  • Changes to the DHHS LIP/Agency Practice Provider Monitoring Review Process (JCB 292)
  • End of Provider Upload Process for Medicaid (JCB 293)
  • Provider Direct Training
 
Network Communication Bulletin 029 06.06.2018
  • Medicaid Bulletin Updates (May 2018)
  • Perception of Care Survey Announcement
  • NC Tracks Information
  • RFP Announcement
  • New Medicare Beneficiary Identifier
  • Trillium Health Resources-Integrated Care Training
  • Important NCTRACKS Information
  • Site Level Adjudication-Phase 2 UPDATE
  • New Contact Emails for Claims Department
 
Network Communication Bulletin 028 05.11.2018
  • EHR Funding Program for Behavioral/IDD Provider Community
  • Tool for Measurement of ACTT (TMACT) Evaluations and IPS-SE Fidelity Evaluations
  • Perception of Care Survey Announcement
  • NC Tracks Information
  • RFP Announcement
  • New Medicare Beneficiary Identifier
  • Trillium Health Resources-Integrated Care Training
  • Important NCTRACKS Information
  • Site Level Adjudication-Phase 2 UPDATE
  • New Contact Emails for Claims Department
  • Provider Council Vacancies
 
Network Communication Bulletin 027 04.23.2018
  • Perception of Care Survey Announcement
  • Gaps and Needs Survey
  • Credentialing Update
  • NC Tracks FAQ
  • RFP Announcement
  • PHI Information Reminder
  • New Medicare Beneficiary Identifier
  • Trillium Health Resources-Integrated Care Training
  • Important NCTRACKS Information
  • Site Level Adjudication-Phase 2
  • New Contact Emails for Claims Department
 
Network Communication Bulletin 026 04.09.2018
  • New Medicare Beneficiary Identifier
  • Integrated Care Efforts = Successful Outcomes for Member Health
  • Important NCTRACKS Information
  • Site Level Adjudication – Phase 2
  • Medicaid Bulletin March 2018 Updates
  • Re-credentialing and Ongoing Verification Updates
  • Fingerprinting Process for Providers
  • Medicaid and Health Choice Health Plan Error
  • Forensic Screener Training Opportunity
 
Network Communication Bulletin 025 03.26.2018
  • Claims Department Updates - Site Level Adjudication – Phase 2
  • New Medicare Beneficiary Identifier
  • New Contact Emails for Claims Department
 
Network Communication Bulletin 024 03.19.2018
  • Authorization Requests for Services When a Third-Party Payer is Primary
  • Trillium’s Cultural Competency Training for Providers
  • Trillium Claims Dept. Updates
  • Zix Security Upgrades
Frequently Asked Questions 002 (New responses added March 28, 2018)
 
Network Communication Bulletin 023 03.08.2018
  • Encounter Dispositions Changes
  • Home and Community Based Assessment (HCBS) Reminders
  • Trillium Claims Department Updates
  • Common Claims Error - Incorrect Billing Location In NCTracks
 
Network Communication Bulletin 022 02.16.2018
  • CURES Allocation
  • Trillium Health Resources Cultural Competency Plan
  • Update for TFC/IAFT Providers 
 
Network Communication Bulletin 021 02.13.2018
  • SFY 17-18 Supplemental Short-term Assistance for Group Homes 
    (10A NCAC 27G.5601(c)(1) & 10A NCAC 27G .5601 (c)(3))
  • Children with Complex Needs- Murdoch Developmental Center Children’s Assessment Clinic
  • New Statewide Administrator/New Web-Based Provider Training Curriculum
  • Updates from Trillium’s Global Quality Improvement Committee
  • IRIS update 
 
Network Communication Bulletin 020 01.30.2018
  • Delayed Provider Payment Processing
 
Network Communication Bulletin 019 01.02.2018
  • Rate Increase for Specialized Consultative Services (T2025)
  • Updated NC DHHS Records Retention and Disposition Schedule for Grants
  • 2018 Monitoring Review Process Changes for SA Prevention Providers
  • Supplemental Short-term Assistance for Group Homes
  • Reminder of New Claims Taxonomy Edits
  • Provider Direct Maintenance
 
Network Communication Bulletin 018 11.29.2017
  • Universal Application for Youth Residential Placement Needs   
 
Network Communication Bulletin 017 11.20.2017
  • New Claims Taxonomy Edits   
 
Network Communication Bulletin 016 11.20.2017
  • Invalid Social Security Numbers (SSN) in NCTracks  
 
Network Communication Bulletin 015 11.17.2017
  • Changes in Network reporting requirements for Abuse, Neglect and Exploitation of an individual by a staff member  
 
Network Communication Bulletin 014 11.16.2017
  • Advancing NC Whole Health Coalition Press Release
 
Network Communication Bulletin 013 11.15.2017
  • Reminder – Provider Meeting on Thursday, November 16, 2017
 
Network Communication Bulletin 012 11.12.2017
  • Drug Testing For Opioid Treatment and Controlled Substance Monitoring    
 
Network Communication Bulletin 011 10.24.2017
  • Network Services Ticket System – Secure Email    
 
Network Communication Bulletin 010 10.11.2017
  • LIP Forum Calls
 
Network Communication Bulletin 009 10.10.2017
  • Network Services - Ticket System, Effective October 16, 2017
 
Network Communication Bulletin 007 09.29.2017
  • Network Monitoring - Improvements
 
Network Communication Bulletin 006 09.22.2017
  • Network Services - Ticket System
 
Network Communication Bulletin 005 09.10.2017
  • Joint Communication Bulletin 247: “North Carolina Interventions (NCI) to be
    Released to the Public Domain July 1, 2017”
 
Network Communication Bulletin 004
09.06.2017
  • Job Aid Available in SkillPort for Behavioral Health Providers
 
Network Communication Bulletin 003
09.05.2017
  • Health Information Exchange (HIE) Provider Training in lieu of the September 21, 2017 Provider Meeting
 
Network Communication Bulletin 002
08.14.2017
  • Trillium needs a copy of your disaster plan on file as we head into the heart of Hurricanes and Floods. Preparation is the key to coping with natural disasters.
 
Network Communication Bulletin 001
07.17.2017
  • Back-Up Staffing