Network Communication Bulletins

Guidance for Network Providers

Network Communication Bulletins are notices sent to Network Providers periodically to inform them of issues that may impact their daily responsibilities.  

Network Communication Bulletin 055	01.13.2020
Provider Monitoring Trends: October 2019-December 2019 Disaster Planning NC-DHHS Opioid Treatment Provider RFA Opportunity State Funded Behavioral Health Urgent Care Service Definition (JCB#353) Incident Reporting: Member Deaths and Reporting Provider Directory Updates NCDHHS Support Livin Level 3 Stakeholders Meeting RFP and RFI Updates: Family Centered Treatment®, Facility Based Crisis, and Statewide Provider Recruitment for Hurricane Shelter Response Team
Network Communication Bulletin 054	12.23.2019
Credentialing News JCB 349: Executive Order No. 97: Protecting Minors from Conversion Therapy JCB 351: Payment for Interpreter Services
Network Communication Bulletin 053	12.04.2019
Medicaid Application Revisions Necessary to Comply with New CMS Rule on Affiliations RFP Updates/Announcements: Join our Network!
Network Communication Bulletin 052	11.06.2019
835 Transaction File Changes Network Monitoring Trends (July, August, September 2019) Peer Support Certification Training Curriculum Pause (JCB #339) Peer Support Services State Plan Amendment and Policy Update (JCB #344) Provider Manual Update Important Reminder for Agencies that Provide Residential Services CSAT GPRA Items For Download
Network Communication Bulletin 051	10.18.2019
835 Transaction File Changes IRIS Reporting Changes to the Provider Direct UB04 Claim Form Provider Monitoring Trends July - September 2019
Network Communication Bulletin 050	10.07.2019
ECHO Survey Feedback and Opportunities for Improvement Innovations Waiver Registry of Unmet Needs North Carolina Department of Health and Human Services Provider Contracting Deadline North Carolina Department of Health and Human Services Provider Training Opportunities 835 Transaction File Changes New Process and Website for First Commitment Waiver Exam New Mission and Vision Statements
Network Communication Bulletin 049	09.20.2019
Hurricane Dorian Response & Recovery Announcements Remittance Advice - Credit Memo Explanation Senate Bill 630 September 2019 Medicaid Bulletin information NC TOPPS Update GPRA Core Client Outcome Measures for Discretionary Services Programs Victory Junction Information ATLAS - Quality Management Tool for Addiction Treatment Centers
Network Communication Bulletin 048	08.23.2019
Victory Junction Information Medicaid Transformation Resource Provider Direct Format Change for Screening Time on New Enrollments
Network Communication Bulletin 047	08.12.2019
Victory Junction Information Provider Monitoring Trends April-June 2019 JCB #335 State-Funded Peer Supports Services Definition Update JCB #334 LOCUS/CALOCUS Update Third Party Insurance Plans “Add” Feature in Provider Direct August 2019 Medicaid Bulletin Updates Medicaid Transformation Resource for Providers
Network Communication Bulletin 046	07.25.2019
Expedited RFP for Day Treatment in Craven County Schools Victory Junction Information Provider Monitoring Trends April-June 2019 JCB #332 State-Funded Peer Supports Services Definition
Network Communication Bulletin 045	06.24.2019
Victory Junction Information Provider Direct Notification IDD Eligibility for State Funded Services Changes to Health Information Exchange NC Enrollment Broker Webinar Credentialing Notification 2019 Disaster Plan Reminder Community Support Teams Training
Network Communication Bulletin 044	06.03.2019
RB-BHT Providers and CPT Code Information New RFP Available Credentialing Notification Provider Quality Improvement Project Changes Provider Monitoring Trends January-March 2019 2019 Disaster Plan Reminder
Network Communication Bulletin 043	05.06.2019
Provider Monitoring Trends January-March 2019 Requests for Proposals Open Enrollment for Psychologists 2019 Disaster Plan Reminder Home and Community-Based Services (HCBS): Validation Process QM Reminder NCI Staff Stability Survey-Help us learn about the IDD Staffing Situation in North Carolina
Network Communication Bulletin 042	04.22.2019
Medicaid Bulletin April Updates Open Enrollment for Psychologists Perception of Care Surveys 2019 Disaster Plan Reminder Home and Community-Based Services (HCBS): Validation Process QM Reminder
Network Communication Bulletin 041	04.05.2019
REVISION to 2019 CPT Behavioral Health CPT® Code Changes for Psychological Testing Changes URAC Re-Accreditation Update 2019 Disaster Plan Reminder Home and Community-Based Services (HCBS): Validation Process, RB-BHT Policy Up for Public Comment North Carolina State Funds Availability Reminder, Updated Employer of Record Handbook NC TOPPS Reminders Provider Monitoring Updates and Reminders
Network Communication Bulletin 040	03.22.2019
Tailored Plan Eligibility Webinar Trillium’s Cultural Competency Plan 2018-2019 2019 CPT Behavioral Health CPT® Code Changes for Psychological Testing Changes Home and Community-Based Services (HCBS): Validation Process, RB-BHT Policy Up for Public Comment North Carolina State Funds Availability Reminder Updated Employer of Record Handbook NC TOPPS Reminders Provider Monitoring Updates and Reminders
Network Communication Bulletin 040	03.22.2019
Tailored Plan Eligibility Webinar Trillium’s Cultural Competency Plan 2018-2019 2019 CPT Behavioral Health CPT® Code Changes for Psychological Testing Changes Home and Community-Based Services (HCBS): Validation Process, RB-BHT Policy Up for Public Comment North Carolina State Funds Availability Reminder Updated Employer of Record Handbook NC TOPPS Reminders Provider Monitoring Updates and Reminders
Network Communication Bulletin 039	02.15.2019
North Carolina State Funds Availability Reminder Accreditation for Providers of Innovations Waiver Nursing Respite Updated Employer of Record Handbook NC TOPPS Reminders Provider Monitoring Updates and Reminders
Network Communication Bulletin 038	01.29.2018
Electronic Health Records (EHR) Deadline
Network Communication Bulletin 037	01.22.2019
Senate Bill 630 Joint Communication Bulletin J316 - Reporting and Release Requirements for the Incident Response and Improvement System Electronic Health Record Deadline Health Information Exchange Webex Training
Network Communication Bulletin 036	12.14.2018
Date Span on Submitting Professional Claims Electronic Health Records Deadline
Network Communication Bulletin 035	11.28.2018
Trillium Rate Increases for DPS Electronic Health Records Deadline
Network Communication Bulletin 034	10.31.2018
Provider Satisfaction Survey NC HealthConnex Readiness Survey Update to Provider Contract Template Expired Credentialing Is It Time for Your Re-Verification Application? Protected Health Information Current RFP Opportunity
Network Communication Bulletin 033	09.10.2018
Trillium’s Medicaid Transformation Update Disaster Plans Electronic Health Records Readiness Survey Provider Satisfaction Survey Expired Credentialing Important NC TRACK Information Re-verification Application Collection  & Review of IPS & ACT Team Provider Date Exploring the Mental Health Needs of Children and Youth with Intellectual and Developmental Disabilities RFP Announcement New Medicare Beneficiary Identifier Appeals Training Module in the Provider Learning Portal
Network Communication Bulletin 032	08.09.2018
Updated Spreadsheet for Residential Service Information RFP Announcement New Medicare Beneficiary Identifier Appeals Training Module in the Provider Learning Portal Provider Network Annual Training Needs Assessment Important NCTRACKS Information Project ECHO
Network Communication Bulletin 031	07.20.2018
Important Residential Service Information Expired Credentialing NC TOPPS Info RFP Announcement New Medicare Beneficiary Identifier Important NCTRACKS Information Site Level Adjudication-Phase 2 Proposed Bulletin to LME-MCO (LS v Wos Instruction)
Network Communication Bulletin 030	06.29.2018
June Medicaid Bulletin Updates New Medicare Beneficiary Identifier Important NCTRACKS Information Site Level Adjudication-Phase 2 Expired Credentialing New Contact Emails for Claims Department Changes to NC-TOPPS Interview Items (JCB 288) 2017 MH/DD/SAS Mental Health and Substance Use Services Consumer Perception of Care Report  (JCB 289) Provider QIP Submission Reminder Changes to the DHHS LIP/Agency Practice Provider Monitoring Review Process (JCB 292) End of Provider Upload Process for Medicaid (JCB 293) Provider Direct Training
Network Communication Bulletin 029	06.06.2018
Medicaid Bulletin Updates (May 2018) Perception of Care Survey Announcement NC Tracks Information RFP Announcement New Medicare Beneficiary Identifier Trillium Health Resources-Integrated Care Training Important NCTRACKS Information Site Level Adjudication-Phase 2 UPDATE New Contact Emails for Claims Department
Network Communication Bulletin 028	05.11.2018
EHR Funding Program for Behavioral/IDD Provider Community Tool for Measurement of ACTT (TMACT) Evaluations and IPS-SE Fidelity Evaluations Perception of Care Survey Announcement NC Tracks Information RFP Announcement New Medicare Beneficiary Identifier Trillium Health Resources-Integrated Care Training Important NCTRACKS Information Site Level Adjudication-Phase 2 UPDATE New Contact Emails for Claims Department Provider Council Vacancies
Network Communication Bulletin 027	04.23.2018
Perception of Care Survey Announcement Gaps and Needs Survey Credentialing Update NC Tracks FAQ RFP Announcement PHI Information Reminder New Medicare Beneficiary Identifier Trillium Health Resources-Integrated Care Training Important NCTRACKS Information Site Level Adjudication-Phase 2 New Contact Emails for Claims Department
Network Communication Bulletin 026	04.09.2018
New Medicare Beneficiary Identifier Integrated Care Efforts = Successful Outcomes for Member Health Important NCTRACKS Information Site Level Adjudication – Phase 2 Medicaid Bulletin March 2018 Updates Re-credentialing and Ongoing Verification Updates Fingerprinting Process for Providers Medicaid and Health Choice Health Plan Error Forensic Screener Training Opportunity
Network Communication Bulletin 025	03.26.2018
Claims Department Updates - Site Level Adjudication – Phase 2 New Medicare Beneficiary Identifier New Contact Emails for Claims Department
Network Communication Bulletin 024	03.19.2018
Authorization Requests for Services When a Third-Party Payer is Primary Trillium’s Cultural Competency Training for Providers Trillium Claims Dept. Updates Zix Security Upgrades Frequently Asked Questions 002 (New responses added March 28, 2018)
Network Communication Bulletin 023	03.08.2018
Encounter Dispositions Changes Home and Community Based Assessment (HCBS) Reminders Trillium Claims Department Updates Common Claims Error - Incorrect Billing Location In NCTracks
Network Communication Bulletin 022	02.16.2018
CURES Allocation Trillium Health Resources Cultural Competency Plan Update for TFC/IAFT Providers
Network Communication Bulletin 021	02.13.2018
SFY 17-18 Supplemental Short-term Assistance for Group Homes  (10A NCAC 27G.5601(c)(1) & 10A NCAC 27G .5601 (c)(3)) Children with Complex Needs- Murdoch Developmental Center Children’s Assessment Clinic New Statewide Administrator/New Web-Based Provider Training Curriculum Updates from Trillium’s Global Quality Improvement Committee IRIS update
Network Communication Bulletin 020	01.30.2018
Delayed Provider Payment Processing
Network Communication Bulletin 019	01.02.2018
Rate Increase for Specialized Consultative Services (T2025) Updated NC DHHS Records Retention and Disposition Schedule for Grants 2018 Monitoring Review Process Changes for SA Prevention Providers Supplemental Short-term Assistance for Group Homes Reminder of New Claims Taxonomy Edits Provider Direct Maintenance
Network Communication Bulletin 018	11.29.2017
Universal Application for Youth Residential Placement Needs
Network Communication Bulletin 017	11.20.2017
New Claims Taxonomy Edits
Network Communication Bulletin 016	11.20.2017
Invalid Social Security Numbers (SSN) in NCTracks
Network Communication Bulletin 015	11.17.2017
Changes in Network reporting requirements for Abuse, Neglect and Exploitation of an individual by a staff member
Network Communication Bulletin 014	11.16.2017
Advancing NC Whole Health Coalition Press Release
Network Communication Bulletin 013	11.15.2017
Reminder – Provider Meeting on Thursday, November 16, 2017
Network Communication Bulletin 012	11.12.2017
Drug Testing For Opioid Treatment and Controlled Substance Monitoring
Network Communication Bulletin 011	10.24.2017
Network Services Ticket System – Secure Email
Network Communication Bulletin 010	10.11.2017
LIP Forum Calls
Network Communication Bulletin 009	10.10.2017
Network Services - Ticket System, Effective October 16, 2017
Network Communication Bulletin 007	09.29.2017
Network Monitoring - Improvements
Network Communication Bulletin 006	09.22.2017
Network Services - Ticket System Frequently Asked Questions #001
Network Communication Bulletin 005	09.10.2017
Joint Communication Bulletin 247: “North Carolina Interventions (NCI) to be Released to the Public Domain July 1, 2017”
Network Communication Bulletin 004	09.06.2017
Job Aid Available in SkillPort for Behavioral Health Providers
Network Communication Bulletin 003	09.05.2017
Health Information Exchange (HIE) Provider Training in lieu of the September 21, 2017 Provider Meeting
Network Communication Bulletin 002	08.14.2017
Trillium needs a copy of your disaster plan on file as we head into the heart of Hurricanes and Floods. Preparation is the key to coping with natural disasters.
Network Communication Bulletin 001	07.17.2017
Back-Up Staffing