The Trillium Tailored Plan launches on April 1, 2023.
NC Medicaid changed the start date for Tailored Plans. The new start date is April 1, 2023. Until April 1, 2023, you will keep getting services the way you do now.
Information and processes on this page will be changing in the weeks to come. 
Learn about Tailored Plan here


Member & Recipient Portal

Welcome to the Trillium Member & Recipient Portal!

Here you can let us know if something has gone wrong, that you want to change your primary care provider (PCP), and more.

Below you will see three sections. If you are not sure, you can look on your Medicaid ID card to see which plan you have.

Please note: until April 1, 2023, all Medicaid members will be served by NC Medicaid Direct. Certain items in the Tailored Plan section (like requesting new ID cards) may not be available. If you receive Medicaid, you can request a new ID card from your local Department of Social Services before April 1, 2023.  

  • Tailored Plan Medicaid Members: for those receiving Medicaid who have been placed on the Tailored Plan (starting April 1, 2023)
  • State-funded Recipients: for those who do not have insurance 
  • NC Medicaid Direct: for those who are on Medicaid but are not in the Tailored Plan.

Any information shared in the links below will be secured and safe for sending to Trillium. You will need a free program called Adobe Acrobat Reader to complete and submit the forms. If you are at a shared computer or do not want to do this, please call your care manager or Trillium at 1-877-685-2415.


Tailored Plan Medicaid Member


State-Funded Recipients


NC Medicaid Direct Member


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