Consolidation
Welcome to Trillium Health Resources
Please note: NCDHHS recently shared that Member ID Cards will be sent by NCDHHS as part of the annual recertification cycle rather than in February 2024. The Enrollment Broker has distributed enrollment letters to members who transitioned LME/MCOs as part of consolidation. Members can continue to use their existing Medicaid ID Cards to get services. The video above states that the ID cards will be sent in February 2024 and that may not be accurate for everyone.
Trillium Health Resources looks forward to serving residents in Guilford, Randolph, Montgomery, Moore, Lee, Hoke, Richmond, Anson, Scotland, Robeson, Sampson, Duplin, Wayne, Lenoir, Greene, Wilson, Edgecombe, and Warren counties starting Feb. 1, 2024. You will still receive the same services you do today and will be able to see your same provider.
We understand this change comes during a time of many changes affecting your health care. We will be here to help you and answer any questions you may have during this transition. Please click here to view our release announcement about this consolidation
Member ID Cards will be sent by NCDHHS as part of the annual recertification cycle rather than in February 2024. The Enrollment Broker has distributed enrollment letters to members who transitioned LME/MCOs as part of consolidation. Members can continue to use their existing Medicaid ID Cards to get services.
You will also receive a welcome packet from Trillium with an introduction letter and a copy of our member handbook. Please call us at 1-877-685-2415 if you have any questions.
For recipients who do not have Medicaid and are currently getting services through an LME/MCO, they will still get services based on the county where they live.
Questions?
If you have questions or issues about the consolidation, please call 1-877-685-2415 or email Info@TrilliumNC.org.
NCDHHS Overview of the LME/MCO Consolidation for Members and Recipients