Consolidation for Providers
If you are currently contracted with Eastpointe or Sandhills Center, are in good standing, and provide services to residents in ANY of the affected counties, your contract will be accepted by Trillium in order to ensure continuity of care for all members for all providers.
Please do not send the New Network Provider Packet to this Consolidation.Contracting@TrilliumNC.org email address after February 29. After this date, providers will submit their packets to Network Service Ticket System: NetworkServicesSupport@TrilliumNC.org. For more information, about the New Network Provider Packets, please read Clinical Consolidation Communication Bulletin #03.
Benefit Plan Information
As shared on the provider office hours and in Clinical Consolidation Communication 06 (see below), providers submitting all claims including inpatient facility claims will need to split their claims by date of service. For any dates of service 1/31/2024 and prior, providers will continue to submit claims through the appropriate LME/MCO system of Eastpointe or Sandhills based on where the member/recipient is assigned to for coverage. Beginning with dates of service 2/1/2024 and thereafter, providers will be required to submit their claims to Trillium Health Resources for services provided to members/recipients with assigned coverage in one of counties that are consolidating with existing Trillium Health Resource counties. Failure to do so may result in denial of the claim.
After Friday, February 16, 2024, providers will be encouraged to submit their questions to the Network Service Ticket System at the following email address: NetworkServicesSupport@TrilliumNC.org. Submitting questions through the previous link will no longer be available after 5 pm on February 16.
Frequently Asked Questions