Urgent Notification

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Urgent Notifications for Network Providers

Urgent Notifications are time-sensitive notices sent to Network Providers to inform them of issues that may impact their daily responsibilities.

New Enrollment/STR issue in Provider Direct07.17.2024
Enrollment/STR issue in Provider Direct07.16.2024
Attention PCS Electronic Visit Verification (EVV) Providers07.16.2024
RA’s and 835 files Delay07.11.2024
Issue Accessing Member Data in Provider Direct Resolved07.02.2024
Issue Accessing Member Data in Provider Direct07.01.2024
Providers Using Change Healthcare06.28.2024
Provider Direct Update06.25.2024
1915i Assessments and TCM Provider Responsibilities06.21.2024
RA’s and 835 files Available06.20.2024
RA’s and 835 files Delay06.20.2024
Issue Causing Denial06.12.2024
RA’s and 835 files available06.06.2024
RA’s and 835 files Delay06.06.2024
Change Healthcare 837 and 835 Files05.31.2024
Provider Direct Update05.30.2024
RA's & 835 Available05.23.2024
RA's & 835 Delay05.23.2024
RA's Now Available in PD05.15.2024
RA's & 835 Delay and Claims-Signed-BAA-QSO 05.16.2024
Attention State Funded Providers05.14.2024
iTransact Schedule Down Time05.09.2024
NDC Adjudication Reminder05.07.2024
iTransact Schedule Down Time05.06.2024
Checkwrite Delay Available05.02.2024
Checkwrite Delay05.02.2024
Provider Direct Update04.22.2024
Checkwrite Delay Resolved04.18.2024
Checkwrite Delay04.17.2024
Checkwrite Delay Resolved04.05.2024
Checkwrite Delay04.04.2024
Provider Direct Update03.25.2024
Checkwrite Delay03.14.2024
Downtime – Legacy Eastpointe iTransact Provider Portal03.13.2024
Manually Run the RA/835 process03.12.2024
Alternative Claims Submission Options03.08.2024
Information about Claims Submitted via 83703.07.2024
Manually run the RA/835 process03.06.2024
Claim Email Ticket System03.05.2024
Access 835 Remittance -  through Trillium’s Provider Direct03.05.2024
835/RA Available03.01.2024
Schedule Delay 835/RA02.26.2024
Provider Direct Update02.26.2024
Security issue with Change Healthcare02.23.2024
Schedule 835/RA Complete02.22.2024
Schedule Delay 835/RA02.19.2024
835/RA Available02.15.2024
835/RA change02.12.2024
Issue with 835/RA - Resolved02.09.2024
Issue with 835/RA02.08.2024
Provider reminder complete New Provider Network Packet01.29.2024
Provider reminder complete New Provider Network Packet01.26.2024
Provider Office Hours Information01.22.2024
Provider Direct Update01.22.2024
All Providers with Direct Care Worker (DCW) Rate Increases01.17.2024
Issue with 835/RA - Resolved01.12.2024
Issue with 835/RA01.11.2024
Clinical Consolidation Bulletin 05 Removed01.10.2024
Provider Direct Process Training01.08.2024
Alert of Malicious Emails01.03.2024
Multi-factor authentication email issues resolved01.03.2024
Multi-factor authentication email01.03.2024
Provider Direct Update12.18.2023
Provider Direct Update11.27.2023
Provider Checkwrite11.02.2023
Provider Direct Update10.23.2023
DMH/DD/SUS FY 2022-2023 State Funded Claims Cut off10.04.2023
Provider Direct Issues Resolved09.29.2023
Provider Direct Issues09.29.2023
Provider Checkwrites Issues09.27.2023
Provider Direct Update09.25.2023
Provider CIE Trainings09.13.2023
Issue with License/Accreditation/Certification (LAC) Effective Dates on Provider Applications09.05.2023
Hurricane Idalia08.30.2023
Provider Direct Down Issue Resolved08.28.2023
Provider Direct Update08.28.2023
Provider Direct Down08.28.2023
Remittance Advice and 835 files08.25.2023
My Learning Campus offline07.24.2023
Provider Direct Update07.24.2023
EFT, RA and 835 Processing Issue Resolved07.19.2023
EFT, RA and 835 Processing Issue Identify07.19.2023
EFT, RA and 835 Processing Issue07.19.2023
My Learning Campus offline, Attention EVV Provider07.17.2023
Tailored Plan Delayed07.11.2023
Update from NCTracks07.05.2023
Provider Direct Update06.26.2023
Claims Adjudication Delayed06.23.2023
Provider Direct Update06.22.2023
Time Sensitive: Re-verification06.19.2023
Provider Direct Update06.12.2023
Increase in Denials05.31.2023
Provider Direct Update05.22.2023
Provider Direct Notification05.16.2023
Provider Reverification05.12.2023
Issue Impacting Claims Processing | EVV Providers Announcement05.11.2023
Provider Reverification Splitting Claims05.10.2023
Provider Direct Update04.25.2023
Webinar-Based Public Hearing - Amendment for Residential and Inpatient Treatment for Individuals with Substance Abuse Disorder04.12.2023
Issue impacting Claims Processing Resolved04.06.2023
Issue impacting Claims Processing04.05.2023
Joint DMH/DD/SUS and DHB (NC Medicaid) Provider Webinar03.31.2023
NCDHHS Delays Implementation of the NC Medicaid Managed Care Behavioral Health and I/DD Tailored Plans03.29.2023
Splitting Claims for Medicaid Direct Implementation03.28.2023
Provider Direct Update03.27.2023
Splitting Claims for Medicaid Direct Implementation03.21.2023
Provider Direct Performance Issues Resolved03.17.2023
Provider Direct Performance Issues03.17.2023
Splitting Claims for Medicaid Direct Implementation03.16.2023
Stakeholder Engagement Behavioral Health Clinical Coverage Policy Update03.16.2023
Provider Direct Update03.13.2023
IRIS System Now Available03.06.2023
IRIS System Unavailable03.03.2023
NC Medicaid changed the start date for Tailored Plans02.27.2023
Provider Direct Update02.23.2023
Provider Direct and Claims SFTP Updates01.26.2023
Provider Direct Update01.25.2023
Request for Interest Trillium Juvenile Justice Psychological Assessment and Evaluation Network01.23.2023
Change in Ending of the NC State of Emergency Flexibilities01.13.2023
Stakeholders Engagement Documents01.12.2023
Increase to Individual Support/Intermediate Care Facility Rates01.03.2023
Quest Analytics BetterDoctor Provider Outreach12.15.2022
Provider Direct Update12.12.2022
ZixSecure Emails Issue12.06.2022
Claims Processing issues resolved12.02.2022
Claims Processing issues, NC Medicaid Managed Care Provider Update12.01.2022
Provider Direct Update11.28.2022
Open Enrollment Announcement: Respite11.22.2022
Provider Direct Update11.14.2022
Provider Survey & Special TCM Provider Meeting11.02.2022
Provider Direct Update10.27.2022
DHHS Community Engagement10.26.2022
DHHS Community Engagement10.25.2022
IRIS System Issue Resolved10.18.2022
IRIS System Unavailable10.13.2022
KACE Ticketing System issue Resolved10.12.2022
KACE Ticketing System issue10.11.2022
Provider Direct Update10.10.2022
NC Medicaid Temporary Flexibilities09.30.2022
NC Medicaid Tailored Plan Rollout09.29.2022
Provider Direct Update09.26.2022
Provider Direct User Interface Format Changes09.13.2022
Migration to New EDI/Trading Partner Platform09.09.2022
Nicotine Replacement Therapy Funding Request for Applications09.07.2022
Provider Direct Update09.06.2022
Extends Open Enrollment & Remediations Program09.02.2022
Provider Direct Update08.22.2022
Provider Terms & Conditions Instructions08.17.2022
Provider Direct Update08.08.2022
Provider Direct Update07.25.2022
Joint Communication Bulletin #J42407.19.2022
Opioid Remediation Programs Requests for Funding07.18.2022
Medicaid Transformation - Provider Tailored Plan Trainings07.11.2022
Tailored Plan Provider Manual Posted07.08.2022
Provider Direct Update07.05.2022
Provider Development Needs Assessment07.05.2022
Provider Direct Update06.27.2022
National Core Indicators™ Staff Stability Survey for 2021 Available06.21.2022
Federal Public Health Emergency (PHE) Ends06.20.2022
Provider Direct Update06.152022
Medicaid Updates - Tailored Plan Contract06.13.2022
Medicaid Updates06.01.2022
Provider Direct Update05.23.2022
Provider training and Child Residential Quality Care05.20.2022
Special Bulletin COVID-19 #23705.11.2022
Division of MH/DD/SAS Grant Opportunities05.05.2022
NCDHHS, Division of MH/DD/SAS Mental Health Awareness Series05.02.2022
Migration to New System Edifecs Issue04.27.2022
Provider Direct Update04.26.2022
DMHDDSUS and DHB Monthly Providers Call04.05.2022
EDIFECS Communication03.29.2022
Provider Direct Update03.28.2022
DMHDDSAS and DHB NC Medicaid Consumer Call03.24.2022
Special Bulletin COVID-19 #23703.22.2022
Community Partners Webinar03.18.2022
DHHS Competitive Integrated Employment03.07.2022
HCBS Provider Rate Increases for Increasing DCW Worker Wages03.02.2022
SSO Communication Required for External Providers03.01.2022
Community Alternatives Program for Children Waiver Renewal Update02.28.2022
Provider Announcements02.28.2022
Provider Medicaid COVID-19 Rates02.25.2022
Monthly Member & Stakeholder Update Call02.24.2022
Provider Direct Update02.21.2022
Provider Manual & Member Handbook Update02.18.2022
EVV Stakeholder Meeting02.17.2022
Mental Health Summit - Peeling Back the Layers on Minority Behavioral Heath02.14.2022
Provider Direct: SSO + External/Provider Tester02.09.2022
DHHS Competitive Integrated Employment02.08.2022
New Codes for EVV & Special Bulletin #22902.07.2022
Providers Resources02.02.2022
Provider Direct: SSO + External/Provider Tester02.02.2022
Provider Direct Update01.24.2022
Update for Providers of I/DD Services01.20.2022
Important Information for Providers01.19.2022
DMHDDSUS and DHB Monthly Providers Call01.04.2022
IRIS Website Transition12.29.2021
Provider Direct Update12.14.2021
Provider Direct Update12.13.2021
HHAeXchange Important Provider Remainder12.08.2021
JCB#405 - Operational Guide for a Coordinated Response to a Sudden Closure of a Child Residential Care Facility12.06.2021
IRIS System and Provider Call12.01.2021
Provider Direct Updated11.22.2021
Provider Support Service Line Telephone Outage11.22.2021
Provider Direct Update and Webinar for Community Partners11.15.2021
Breath Easy NC: Becoming Tabacco-Free Training10.28.2021
Provider Direct Update10.25.2021
Email Phishing Campaign—Zix® Secure Email10.01.2021
EVV Soft Launch Remainder08.30.2021
Provider Direct Update08.23.2021
DMHDDSAS and DHB NC Medicaid Provider Call Update08.02.2021
Trillium Awarded Tailored Plan Contract07.28.2021
Provider Direct Update07.26.2021
Provider Direct Update07.09.2021
Electronic Visit Verification Implementation Extended06.29.2021
Provider Direct Update / IRIS changes with Medicaid Transformation06.21.2021
IRIS Downtime05.28.2021
Provider Direct Update05.24.2021
Expiring Provider Credential Notice05.18.2021
Notification - RANSOMWARE Attack Precautions05.11.2021
Provider Manual Removed from Website05.07.2021
Back Porch Chat: Behavioral Health Services in Standard Plan05.05.2021
Provider Direct Update04.30.2021
Provider Direct Update04.26.2021
Deleting "Cookies" in NCTracks04.23.2021
DMHDDSAS and DHB NC Medicaid Provider Call Update04.21.2021
Providers of Facility-Based Crisis and Mobile Crisis Services04.15.2021
COVID-19 Vaccine Information: Eligibility Expanded and Resources for Site Locations and Availability04.09.2021
Provider Direct Update04.05.2021
Ticket System Outage04.01.2021
Information about Medicaid Transformation03.25.2021
Provider Direct Update03.23.2021
Urgent Note for providers and Provider Direct Update02.22.2021
Provider Direct Update01.26.2021
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