Gov. Stein has issued a state of emergency ahead of the winter weather storm. Please follow all instructions shared by your local government officials as the storm totals will vary based on your location. While Trillium staff are not considered first responders, we do assist providers and members once any immediate danger has passed. In all areas, 911 should be used for TRUE PHYSICAL HEALTH EMERGENCIES. Trillium staff are not first responders and will not be able to physically attend to emergencies in the community. Normal hours for NormTrillium’s Member and Recipient Service Line and Behavioral Health Crisis Line will remain active during Emergency Operations. For business needs, please use staff email instead where appropriate.
Urgent Notifications are time-sensitive notices sent to Network Providers to inform them of issues that may impact their daily responsibilities.
| Provider Direct Update | 01.27.2026 |
| NC Medicaid Temporary Flexibilities | 01.23.2026 |
| Fee Schedule update and the Claim Reprocessing | 01.21.2026 |
| RA’s and 835 files Available | 01.20.2026 |
| RA’s and 835 files Delay | 01.15.2026 |
